Bus

Sound Transit revamps website, adds rider tools

Posted on April 7, 2011

Sound Transit launched a new website with features that make it easier for people to take advantage of bus and train service throughout the region.

In addition to a clean, intuitive design, the website features an improved trip planner with interactive maps that provide more information about transit connections and the locations of stations, stops and parking. Schedules are easier to read. Menus are designed to be more intuitive for riders. As before, the trip planner covers all Sound Transit services as well as those of other regional agencies.

"More than 90 percent of the people who log on to our website are riders. Their input was critical to our process," said Ron Klein, Sound Transit executive director of communications and external affairs. "We listened, we tested, we revised and we tested again."

Improvements to the trip planner include the ability to type in start and end points of a transit trip and see multiple options on an interactive map. The map allows riders to change the start and end points by dropping and dragging colored flags. The locations of parking facilities and transit stations and stops are easier to find than on the old trip planner.

Rider alerts — the best way to get breaking information on issues that affect service — have been highlighted and improved. Riders can continue to subscribe to receive rider alerts and an array of other information via e-mail or text messages.

Another enhancement featured is the "New Rider Guide" link, providing easy access to basic information about Sound Transit services.

The website will continue to undergo improvement in the weeks, months and years ahead. A major upgrade will involve the Sound Transit Projects and Plans section that can currently be found at the top right of the home page.

"We will continuously look for opportunities to improve the experiences of transit riders and everyone else who uses our website," Klein said. "If anyone has an idea for improving the site, we want to hear it."

Visitors to the new website can offer ideas and comments by clicking on the "submit feedback" button at the top right of every page.

View comments or post a comment on this story. (0 Comments)

More News

N.Y. shuttle provider adding 12 New Flyer clean-diesel buses

Golden Touch, a subsidiary of Transdev North America, will deploy the buses at John F. Kennedy International Airport to support the expansion of Delta Air Lines’ JFK Jitney Shuttle service that Golden Touch operates.

INIT, OCTA launch mobile e-fare system

With OC bus mobile, riders can now scan a QR code from their smartphones on the INIT validators to pay for fares when boarding.

Broward County Transit adds 30 MCI Commuter Coaches

The new 2018 models will join 14 other MCI Commuter Coaches the agency purchased in 2014 and 2015.

Calif.'s OCTA adding more New Flyer CNG buses

The buses will be used on OCTA’s Bravo! 529 Rapid Bus Service, which is Orange County’s rapid bus service that skips stops to decrease commute time.

Schetky Bus and Van Sales opens Ariz. office

The national distributor of commercial buses, school buses, and mobility vans is also committed to providing Arizona with their brand of best-in-class customer service and support.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Luxury Coach & Transportation

Please sign in or register to .    Close