Bus

D.C. Metro upgrades website with multi-lingual feature

Posted on May 6, 2011

Washington Metropolitan Area Transit Authority (Metro) enhanced its website with translations of critical pages in five languages: Spanish, French, Chinese, Korean and Vietnamese.

These translations have been performed by skilled linguists rather than a machine, and are more accurate and user-friendly than the corresponding machine translations that were previously available.

Metro’s homepage features a link to select a language. Most of the homepage has been translated, including the pages that are most critical for accessing the system. The site’s most popular pages, such as the Trip Planner and the Getting Around and Fares sections feature the new, human translations.

Metro heard from individuals and groups with limited English proficiency that some of the machine translations were awkward and, at times misrepresented names and idiomatic expressions. In seeking to improve the site, Metro reached out to community groups to get their input on what information was most important to them to have translated.

Spanish, French, Chinese, Korean and Vietnamese are the five most widely spoken foreign languages in the service area and were selected for the human translation service. According to a study conducted by The Brookings Institution Center on Urban and Metropolitan Policy, 21 percent of the Washington metropolitan region’s population communicates in non-English languages at home and 43 percent of the region’s foreign-born population is limited English proficient.

A language assistance page on the website has links to the free, “Pocket Guide” brochure in 11 languages: English, Arabic, Chinese, French, German, Italian, Japanese, Korean, Portuguese, Spanish and Vietnamese.

In addition, Metro has posted an instructional video on how to ride Metrorail and Metrobus in Korean, Spanish and Vietnamese.

View comments or post a comment on this story. (0 Comments)

More News

Proterra bus sets world record, drives 1K-plus miles on single charge

The 40-foot Catalyst E2 max traveled 1,101.2 miles this month with 660 kWh of energy storage capacity at the Navistar Proving Grounds in New Carlisle, Ind.

S.C.'s The COMET adds 31 new vehicles

The COMET has a total of 50 fixed-route vehicles and all but eight will have been replaced within the last three years.

New Flyer of America breaks ground on $25M Ala. facility revamp

The 36-acre, five-building campus will feature a new Vehicle Innovation Center dedicated to the advancement of bus and coach technology.

Proterra secures 3-year lease program with NY MTA

The lease program aims to evaluate the combined economic, environmental and performance benefits of deploying an all-electric bus fleet.

Innovation, clean fleets honored at BusCon 2017

METRO Magazine honored bus operations and their supplier partners for initiatives that helped them improve training, save money, run more efficiently, streamline operations, or improve safety, while PERC honored three operators for championing propane autogas.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close