Lateness is No. 1 complaint for Maryland transit riders

Posted on August 11, 2011

[IMAGE]Maryland-MTA-bus-10.jpg[/IMAGE]BALTIMORE — Lateness of service was the overwhelming complaint of Maryland Transit Administration (MTA) bus and rail riders, who took part in a nine-month survey, reported The Baltimore Sun.

They survey, which polled about 6,700 riders, found that lateness topped all other customer concerns including rude drivers, missed stops and dirty vehicles. Recommendations issued to the MTA include improving communications with riders who lodge complaints.

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