Bus

9 of 10 would recommend DART

Posted on January 10, 2012

Nine out of 10 Dallas Area Rapid Transit (DART) customers said they would recommend the service to others, according to the results of the 2011 customer satisfaction survey.

The survey of more than 3,700 customers was conducted in September both in person and online. It has a margin of error of +/- 1.6%. The survey also reported an 87% general satisfaction compared to 89% in 2010.

Other key findings from the survey include:

  • 91% would recommend riding DART to others.
  • 92% found the information they needed on DART.org.
  • 90% found schedules easy to read.
  • 77% believe buses are on schedule.
  • 92% report the trains are on time.

Although 85% of customers said they feel safe on many parts of the system, the agency is exploring ways to improve their sense of security. In addition to modifying deployment plans to increase police presence, the agency is continuing to install closed-circuit cameras at its stations and is scheduled to complete the project in mid-2012.

DART Police are also increasing their coordination with service-area city police departments as well as federal law enforcement agencies. One particular effort with Dallas Police is aimed at reducing crime involving juveniles.

 

 

View comments or post a comment on this story. (0 Comments)

More News

Canada's TransLink adding New Flyer CHARGE battery-electric buses

The buses are part of the Pan-Canadian Electric-Bus Demonstration and Integration Trial, facilitated by the Canadian Urban Transit Research and Innovation Consortium.

MCI brings state-of-the-art features to J4500, set to introduce J3500 at BusCon

Both vehicles share coach systems technologies including electric, HVAC suspension, brakes, axles, frame, and body components.

New Smith System training tools focus on bus and transit drivers, passengers

The collection teaches bus drivers how to use The Smith5Keys® to create a safer environment inside and around the bus.

MCI awarded Ga. state transportation contract for D4500, D45 CRT LE

The contract permits authorized state and local Georgia public entitles to purchase the vehicles.

New Flyer opens high-tech bus part fabrication facility in Ky.

The opening follows from New Flyer’s announcement in Nov. 2017 to invest $28 million in the state.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation