Bus

9 of 10 would recommend DART

Posted on January 10, 2012

Nine out of 10 Dallas Area Rapid Transit (DART) customers said they would recommend the service to others, according to the results of the 2011 customer satisfaction survey.

The survey of more than 3,700 customers was conducted in September both in person and online. It has a margin of error of +/- 1.6%. The survey also reported an 87% general satisfaction compared to 89% in 2010.

Other key findings from the survey include:

  • 91% would recommend riding DART to others.
  • 92% found the information they needed on DART.org.
  • 90% found schedules easy to read.
  • 77% believe buses are on schedule.
  • 92% report the trains are on time.

Although 85% of customers said they feel safe on many parts of the system, the agency is exploring ways to improve their sense of security. In addition to modifying deployment plans to increase police presence, the agency is continuing to install closed-circuit cameras at its stations and is scheduled to complete the project in mid-2012.

DART Police are also increasing their coordination with service-area city police departments as well as federal law enforcement agencies. One particular effort with Dallas Police is aimed at reducing crime involving juveniles.

 

 

View comments or post a comment on this story. (0 Comments)

More News

Chinese company unveils 'Transit Elevated Bus'

The bus is supported by two legs that run along rails laid along the roadside. The legs allow the buses frame to glide high above the gridlock at speeds of up to approximately 37 miles per hour.

Last Chance for Innovative Solutions Award submissions

Have you recently partnered with a solutions provider within the last year to implement a new innovation at your operation that has helped you save money, run more efficiently, streamline operations, improved customer satisfaction or increased ridership? Tell us what you did and how it has positively impacted your business.

NY MTA introduces the first of more than 2,000 state-of-the-art buses

After more than three decades of bearing more than a passing resemblance to refrigerators on wheels, the appearance of North America’s largest transit bus fleet is undergoing a stunning transformation

NY MTA rolls out first of 75 state-of-the-art New Flyer buses

In March, Gov. Cuomo announced the addition of 2,042 buses, equipped with Wi-Fi and USB charging ports, to the MTA fleet over the next five years, replacing 40% of the current fleet.

Dallas' DART takes top spot at APTA's International Bus Roadeo

The Grand Champion Award recognizes the system with the highest combined bus operator and maintenance team score.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close