Bus

9 of 10 would recommend DART

Posted on January 10, 2012

Nine out of 10 Dallas Area Rapid Transit (DART) customers said they would recommend the service to others, according to the results of the 2011 customer satisfaction survey.

The survey of more than 3,700 customers was conducted in September both in person and online. It has a margin of error of +/- 1.6%. The survey also reported an 87% general satisfaction compared to 89% in 2010.

Other key findings from the survey include:

  • 91% would recommend riding DART to others.
  • 92% found the information they needed on DART.org.
  • 90% found schedules easy to read.
  • 77% believe buses are on schedule.
  • 92% report the trains are on time.

Although 85% of customers said they feel safe on many parts of the system, the agency is exploring ways to improve their sense of security. In addition to modifying deployment plans to increase police presence, the agency is continuing to install closed-circuit cameras at its stations and is scheduled to complete the project in mid-2012.

DART Police are also increasing their coordination with service-area city police departments as well as federal law enforcement agencies. One particular effort with Dallas Police is aimed at reducing crime involving juveniles.

 

 

View comments or post a comment on this story. (0 Comments)

More News

Feds make $366M available to improve transit bus infrastructure

Projects eligible for this funding opportunity include those that replace, rehabilitate, lease, or purchase buses and related equipment.

Nova Bus wins 'Public Choice' award

The award recognizes the Montreal City Mobility project as part of which Nova designed and delivered three full-electric buses and two quick-charge stations.

MV Transportation names its 2018 Operator of the Year

John Moss from Reno, Nev., was named the national Katherine McClary Operator of the Year award winner from among 15,000 MV operators.

Alexander Dennis lands double-deck bus order

The 13 buses will have capacity for 120 passengers, 79 of them seated, and will enter service from July 2019 to replace and enlarge tl’s double-deck fleet.

Nova Bus lands largest North American bus order

The five-year contract, covering the period from 2020 to 2024, calls for the delivery of 497 40-foot hybrid buses LFS HEV and up to 1,028 vehicles on option.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close