Bus

Cap Metro completes tech savvy bus stop sign install

Posted on March 7, 2012

Photo courtesy Capital Metro.
Photo courtesy Capital Metro.
Austin, Texas-based Capital Metro has completed installation of new bus stop signs at all of its 2,700+ stops that make it easy to get specific schedule information on the go using a cell phone. The new signage also furthers Capital Metro’s commitment to creating a healthy environment for riders and employees by prohibiting tobacco use within 15 feet of a Capital Metro bus stop.

Use of DadnabTM, the free schedule-via-text messaging service, has increased phenomenally since the signs started going up at bus stops, according to the transit system. In February, users sent text queries more than 100,000 times, and people are scanning the QR codes available at each bus stop an average of 1,200 times per day.

“Part of our customer service focus is being responsive to our riders’ needs. What do people want to know when they approach the bus stop? They want to know when the next bus will come,” said Capital Metro President/CEO Linda S. Watson.

As fewer than 50 percent of bus stops had posted schedule information before the project began, the new system greatly expands the usability of the transit system. Capital Metro also expects to save thousands in materials and labor costs because the signs will not need to be replaced when routes and frequencies change. Braille components will be added to the signs later this summer.

With the complete installation of the new signage, Capital Metro is also implementing tobacco-free bus stops, a continuation of its emphasis on creating healthier transit facilities. The passenger boarding areas of Capital Metro’s park & rides and MetroRail stations are already designated tobacco-free.

The signage was made possible through a grant from the city of Austin and the national Communities Putting Prevention to Work program.

Information Features
The new signage outlines four easy methods for getting specific next scheduled bus information by using a cell phone and inputting the unique bus stop ID number:
1.    Text: Text the bus stop ID number to DadnabTM at (512) 981-6221, and receive an immediate reply text with the next scheduled bus arrival times for the buses that serve that stop.
2.    QR Code: Scan the square barcode on the sign using a QR reader app (many free readers are available from your phone’s apps marketplace), and next bus times and a route map will be displayed on your smartphone.
3.    Mobile site: Open capmetro.org/stopid/ from your phone and input your bus stop ID number to pull up a mobile-friendly website with the next bus arrivals.   
4.    Call the Go Line at 512-474-1200. Use the automated voice system 24 hours/day or talk to a real person weekdays, 7 a.m. to 8 p.m., and on weekends, 8 a.m. to 5 p.m.

View comments or post a comment on this story. (0 Comments)

More News

Arrow Stage hosts Veterans Strong Appreciation Event

Over 200 guests attended to witness the evening’s main event, the unveiling of the full-sized custom Arrow Stage Lines’ Veteran Strong motorcoach. 

SFRTA unveils new Tri-Rail commuter connector

The fleet of 28 new vehicles and 2 refurbished vehicles will replace the existing Tri-Rail shuttle buses.

St. Louis Metro recognized for maintenance and asset management

Bus maintenance program has been able to extend the lifespan of buses by 25% and decrease the rate of breakdowns by 85%.

FTA confirmed to speak on new bus testing rule, more at BusCon 2016

A Transit Maintenance Forum pass is $98 and includes the forum as well as access to BusCon’s full educational program, the exhibit hall full of buses, networking event at the Indianapolis Motor Speedway Museum and much more.

Forest River ranks Top 3 Spots in Ford's top volume accounts

Starcraft Bus, Elkhart Coach and Glaval Bus finished first, second and third, respectively.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close