Bus

Cap Metro completes tech savvy bus stop sign install

Posted on March 7, 2012

Photo courtesy Capital Metro.
Photo courtesy Capital Metro.
Austin, Texas-based Capital Metro has completed installation of new bus stop signs at all of its 2,700+ stops that make it easy to get specific schedule information on the go using a cell phone. The new signage also furthers Capital Metro’s commitment to creating a healthy environment for riders and employees by prohibiting tobacco use within 15 feet of a Capital Metro bus stop.

Use of DadnabTM, the free schedule-via-text messaging service, has increased phenomenally since the signs started going up at bus stops, according to the transit system. In February, users sent text queries more than 100,000 times, and people are scanning the QR codes available at each bus stop an average of 1,200 times per day.

“Part of our customer service focus is being responsive to our riders’ needs. What do people want to know when they approach the bus stop? They want to know when the next bus will come,” said Capital Metro President/CEO Linda S. Watson.

As fewer than 50 percent of bus stops had posted schedule information before the project began, the new system greatly expands the usability of the transit system. Capital Metro also expects to save thousands in materials and labor costs because the signs will not need to be replaced when routes and frequencies change. Braille components will be added to the signs later this summer.

With the complete installation of the new signage, Capital Metro is also implementing tobacco-free bus stops, a continuation of its emphasis on creating healthier transit facilities. The passenger boarding areas of Capital Metro’s park & rides and MetroRail stations are already designated tobacco-free.

The signage was made possible through a grant from the city of Austin and the national Communities Putting Prevention to Work program.

Information Features
The new signage outlines four easy methods for getting specific next scheduled bus information by using a cell phone and inputting the unique bus stop ID number:
1.    Text: Text the bus stop ID number to DadnabTM at (512) 981-6221, and receive an immediate reply text with the next scheduled bus arrival times for the buses that serve that stop.
2.    QR Code: Scan the square barcode on the sign using a QR reader app (many free readers are available from your phone’s apps marketplace), and next bus times and a route map will be displayed on your smartphone.
3.    Mobile site: Open capmetro.org/stopid/ from your phone and input your bus stop ID number to pull up a mobile-friendly website with the next bus arrivals.   
4.    Call the Go Line at 512-474-1200. Use the automated voice system 24 hours/day or talk to a real person weekdays, 7 a.m. to 8 p.m., and on weekends, 8 a.m. to 5 p.m.

View comments or post a comment on this story. (0 Comments)

More News

BusCon returns to Indy

Each year, more and more people look forward to BusCon as a chance to network, learn about new trends and technology, and gain the tools that are necessary to revitalize the way they tackle their own operations.

Project team wins award for N.Y. bus time displays

The countdown clocks were developed in part to address concerns about the overall accessibility of MTA’s Bus Time system, which sends wait-time information to riders via text message, a QR code scan, or over a web site.

Boston could benefit from more BRT, report says

The report argues that the city should be pushing for the “gold standard” of BRT. That would include a control station that monitors buses and ensures they come at well-spaced intervals and enclosed stops that shelter customers.

Calif.'s OCTA to launch new bus design

The existing design, more than 20 years old, will be phased out to make way for the new look that prominently features a light blue and orange wave across the bus and the words “OC Bus.”

5 retired Honolulu buses to be turned into homeless shelters

According to the plan, each bus will serve a specific purpose, with some including restrooms and showers and others being equipped with beds.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close