Bus

DCTA launches customer communication app

Posted on April 10, 2012

With the launch of the GO Request mobile application, customers can report concerns and safety issues along Texas-based Denton County Transportation Authority (DCTA) routes using iPhone or Android smart phones.

Smart phone users simply open the application, select an issue, take a picture and tap “submit” — the application picks up the exact location and sends the issue directly to the agency staff member responsible for addressing the issue.

“Our passengers told us they wanted convenient tools to communicate with DCTA,” noted DCTA President Jim Cline. “This technology responds to that request and allows us to more efficiently and effectively serve our customers.”

The GPS and camera features built into the iPhone and Android smart phones make it simple for passengers to alert DCTA officials about a variety of issues around the clock while the passengers are on the go. Passengers will know their issue went to the right person without ever going to an office or sitting down at a computer and they can also receive status updates on their submittals. This efficiency allows DCTA to improve the passenger experience while saving the agency staff time and money.

The smart phone application is the latest enhancement to the agency’s commitment to improving the passenger experience. The citizen relationship management solution is hosted by Government Outreach Inc.

View comments or post a comment on this story. (0 Comments)

More News

Feds make $366M available to improve transit bus infrastructure

Projects eligible for this funding opportunity include those that replace, rehabilitate, lease, or purchase buses and related equipment.

Nova Bus wins 'Public Choice' award

The award recognizes the Montreal City Mobility project as part of which Nova designed and delivered three full-electric buses and two quick-charge stations.

MV Transportation names its 2018 Operator of the Year

John Moss from Reno, Nev., was named the national Katherine McClary Operator of the Year award winner from among 15,000 MV operators.

Alexander Dennis lands double-deck bus order

The 13 buses will have capacity for 120 passengers, 79 of them seated, and will enter service from July 2019 to replace and enlarge tl’s double-deck fleet.

Nova Bus lands largest North American bus order

The five-year contract, covering the period from 2020 to 2024, calls for the delivery of 497 40-foot hybrid buses LFS HEV and up to 1,028 vehicles on option.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close