Bus

DCTA launches customer communication app

Posted on April 10, 2012

With the launch of the GO Request mobile application, customers can report concerns and safety issues along Texas-based Denton County Transportation Authority (DCTA) routes using iPhone or Android smart phones.

Smart phone users simply open the application, select an issue, take a picture and tap “submit” — the application picks up the exact location and sends the issue directly to the agency staff member responsible for addressing the issue.

“Our passengers told us they wanted convenient tools to communicate with DCTA,” noted DCTA President Jim Cline. “This technology responds to that request and allows us to more efficiently and effectively serve our customers.”

The GPS and camera features built into the iPhone and Android smart phones make it simple for passengers to alert DCTA officials about a variety of issues around the clock while the passengers are on the go. Passengers will know their issue went to the right person without ever going to an office or sitting down at a computer and they can also receive status updates on their submittals. This efficiency allows DCTA to improve the passenger experience while saving the agency staff time and money.

The smart phone application is the latest enhancement to the agency’s commitment to improving the passenger experience. The citizen relationship management solution is hosted by Government Outreach Inc.

View comments or post a comment on this story. (0 Comments)

More News

TransPro’s Mark Aesch to Deliver Keynote Address at BusCon 2015

The session, sponsored by Q’Straint, will surely inspire participants as Aesch will bring to life stories from lessons learned during his many years as a transit management leader and innovator.

Port Authority to realign gates at NYC bus terminal

The changes are aimed at improving bus operations and reducing congestion in the terminal that can stretch back out into the inbound Lincoln Tunnel and beyond.

Mich. BRT plan on track, set for possible 2018 launch

The 8.3-mile route, with a proposed 27 stops, would replace the Capital Area Transportation Authority’s current Route 1 from downtown Lansing to the Meridian Mall. Results from the plan’s environmental assessment study are expected to be shared at a public hearing this fall.

Kiel Seats part of largest refurbished electric fleet in North America

Left on purpose without upholstery option, each double seat weighs only 45 lbs. yet provides an optimum of comfort for riders through its ergonomically formed design. The slim contour of the seat’s back offers a maximum of legroom for passengers and enhanced accessibility getting in and out of the seat.

NJ TRANSIT to add 772 MCI Commuter Coaches

The latest equipment purchase in a 33-year relationship, the $395 million order for clean diesel, cruiser-style coaches will offer NJ TRANSIT riders three-point seatbelts and comfortable forward-facing seating for 57 passengers.

 

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close