MBTA releases transit security app

Posted on May 22, 2012

The new See Say smartphone app allows riders to instantly report suspicious activity to Transit Police.
The new See Say smartphone app allows riders to instantly report suspicious activity to Transit Police.
The Massachusetts Bay Transportation Authority (MBTA) Transit Police Department announced the release of a new smartphone app that will allow riders to instantly report suspicious activity to Transit Police. In just a few clicks, the "See Say" iPhone app lets riders share pictures, text and incident location details.

“Transit Police are always looking for new tools to empower riders and keep the system safe,” said MBTA Transit Police Chief Paul MacMillan. “With this new app, we continue to empower riders to be our eyes and ears in the system.”

The related “If You See Something, Say Something” campaign is funded by a grant from the Department of Homeland Security’s Transit Security grant program. It promotes a collaborative effort of state and local agencies working together educating the public to be more aware of their surroundings, and report any behavior that may appear suspicious to the proper transportation and law enforcement authorities. The MBTA originally adopted the campaign in 2003, based upon a campaign implemented by New York City’s Metropolitan Transit Authority.

The MBTA is the first transit system in the U.S. to launch a smart phone application as part of the “If you see something, say something” efforts. This new app allows MBTA riders to proactively communicate with transit authorities and also to receive alerts from authorities in emergency situations. In addition, the See Say app:

  • Is designed for transit and other environments with limited cell service, sending reports immediately once riders have signal.
  • Is discrete - riders may choose to send reports anonymously and a rider’s smartphone flash is automatically turned off when taking a photo of something suspicious.
  • Routes reports to a web console at the Transit Police dispatch center, where a dispatcher then manages reports from riders.
  • Allows 2-way communication so riders can receive and comment back on alerts from Transit Police (eg. “I see the missing person”) and for the transit dispatcher to ask a rider for more detail regarding a specific report from a rider.
  • Alerts riders when there is a delay or service issue via built in T-Alerts.

The application was developed through a partnership between the MBTA and ELERTS, creators of an industry-first personal safety social network for emergency notification. ELERTS is creating better emergency response systems by embracing high-speed mobile networks, smartphone technology and social media.

The See Say application can be downloaded for free from from MBTA.com or the iTunes app store.

View comments or post a comment on this story. (0 Comments)

More News

Fla.'s JTA sets launch date for new BRT service

The 9.4 mile Green Line on the North Corridor will feature direct, high-frequency service; 18 branded stations; complimentary Wi-Fi, a Park-n-Ride lot, and real-time bus arrival information.

Canadian bus service to block Internet streaming

Some customers have reported slow internet service, while others couldn't connect at al, due to Internet streaming issues.

Nova Bus names new east coast regional sales manager

Prior to joinging Nova, John Manzi served as eastern regional transit sales manager for a major transmission manufacturer.

Shuttle, circulator routes drawing thousands of riders in Miami

These services carried more than eight million passengers last year in 27 municipalities and are praised by riders and public officials alike as successful transit programs.

Calif.'s VVTA unveils Google trip planner update, web app

VVTA staff coordinated with the county and cities to maintain route and stop accuracy throughout the release cycle. Meeting the needs of the many departments at each agency added to the complexity of the project.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close