Bus

RIPTA to offer language interpretation service

Posted on June 14, 2012

The Rhode Island Public Transit Authority (RIPTA) implemented a new over-the-phone interpretation (OPI) service to improve communication with non-English speaking passengers. Voiance Language Services was selected as the supplier of translation and interpretation services.

RIPTA customer service employees, including Kennedy Plaza ticket window and photo ID office staff, have been trained to use the OPI service. In addition, these employees have been trained to read basic phrases in a few different languages so that they can tell non-English speaking customers to please hold while they connect to Voiance Language Services. Once connected, the interpreter relays the information back and forth between the RIPTA employee and the customer.

The agency, as a federal grant recipient, is required by the Federal Transit Administration to comply with Title VI of the Civil Rights Act of 1964 and its amendments. Title VI of the Civil Rights Act of 1964 requires that no person in the United States, on the grounds of race, color or national origin, be excluded, denied benefits or subjected to discrimination, under any program or activity receiving federal financial assistance.

The new OPI service demonstrates RIPTA’s commitment to ensuring full compliance with the requirements of Title VI.

“We are excited to announce that RIPTA now has 24/7 access to over-the-phone interpretation in over 170 languages, said Charles Odimgbe, RIPTA CEO. “For individuals who have a limited ability to read, speak, write or understand English, language can be a serious barrier to accessing important RIPTA services and obtaining vital information. We are committed to breaking these language barriers and opening new lines of communication with our customers.”

View comments or post a comment on this story. (0 Comments)

More News

Canada's TransLink adding New Flyer CHARGE battery-electric buses

The buses are part of the Pan-Canadian Electric-Bus Demonstration and Integration Trial, facilitated by the Canadian Urban Transit Research and Innovation Consortium.

MCI brings state-of-the-art features to J4500, set to introduce J3500 at BusCon

Both vehicles share coach systems technologies including electric, HVAC suspension, brakes, axles, frame, and body components.

New Smith System training tools focus on bus and transit drivers, passengers

The collection teaches bus drivers how to use The Smith5Keys® to create a safer environment inside and around the bus.

MCI awarded Ga. state transportation contract for D4500, D45 CRT LE

The contract permits authorized state and local Georgia public entitles to purchase the vehicles.

New Flyer opens high-tech bus part fabrication facility in Ky.

The opening follows from New Flyer’s announcement in Nov. 2017 to invest $28 million in the state.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation