Bus

RIPTA to offer language interpretation service

Posted on June 14, 2012

The Rhode Island Public Transit Authority (RIPTA) implemented a new over-the-phone interpretation (OPI) service to improve communication with non-English speaking passengers. Voiance Language Services was selected as the supplier of translation and interpretation services.

RIPTA customer service employees, including Kennedy Plaza ticket window and photo ID office staff, have been trained to use the OPI service. In addition, these employees have been trained to read basic phrases in a few different languages so that they can tell non-English speaking customers to please hold while they connect to Voiance Language Services. Once connected, the interpreter relays the information back and forth between the RIPTA employee and the customer.

The agency, as a federal grant recipient, is required by the Federal Transit Administration to comply with Title VI of the Civil Rights Act of 1964 and its amendments. Title VI of the Civil Rights Act of 1964 requires that no person in the United States, on the grounds of race, color or national origin, be excluded, denied benefits or subjected to discrimination, under any program or activity receiving federal financial assistance.

The new OPI service demonstrates RIPTA’s commitment to ensuring full compliance with the requirements of Title VI.

“We are excited to announce that RIPTA now has 24/7 access to over-the-phone interpretation in over 170 languages, said Charles Odimgbe, RIPTA CEO. “For individuals who have a limited ability to read, speak, write or understand English, language can be a serious barrier to accessing important RIPTA services and obtaining vital information. We are committed to breaking these language barriers and opening new lines of communication with our customers.”

View comments or post a comment on this story. (0 Comments)

More News

VIA debuts first of 400-plus new CNG buses

The new 40-foot buses, manufactured by Nova Bus, feature a 67-passenger capacity.

Lane Transit District seeks $30M from state for BRT

LTD is hoping to get the money in the form of Oregon Lottery-backed bonds, to use as matching funds for a federal grant it plans to apply for.

REV Group acquires Midwest Automotive Designs

The acquisition enhances REV’s product offerings in the commercial segment of its bus division, by adding multiple products for the luxury limousine, charter and tour bus markets.

NJ Transit awards MCI 2nd year of 6-year Commuter Coach contract

The company’s three-decade relationship with NJ TRANSIT continued in November 2015 with the company winning a competitive procurement to manufacture and deliver up to 1,222 commuter coaches.

ARBOC releases Ford Spirit of Independence model

The vehicle features a 96-inch width and a flat floor design that allows stress-free maneuverability for up to fifteen ambulatory and five wheelchair passengers, according to the company.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close