Bus

RIPTA to offer language interpretation service

Posted on June 14, 2012

The Rhode Island Public Transit Authority (RIPTA) implemented a new over-the-phone interpretation (OPI) service to improve communication with non-English speaking passengers. Voiance Language Services was selected as the supplier of translation and interpretation services.

RIPTA customer service employees, including Kennedy Plaza ticket window and photo ID office staff, have been trained to use the OPI service. In addition, these employees have been trained to read basic phrases in a few different languages so that they can tell non-English speaking customers to please hold while they connect to Voiance Language Services. Once connected, the interpreter relays the information back and forth between the RIPTA employee and the customer.

The agency, as a federal grant recipient, is required by the Federal Transit Administration to comply with Title VI of the Civil Rights Act of 1964 and its amendments. Title VI of the Civil Rights Act of 1964 requires that no person in the United States, on the grounds of race, color or national origin, be excluded, denied benefits or subjected to discrimination, under any program or activity receiving federal financial assistance.

The new OPI service demonstrates RIPTA’s commitment to ensuring full compliance with the requirements of Title VI.

“We are excited to announce that RIPTA now has 24/7 access to over-the-phone interpretation in over 170 languages, said Charles Odimgbe, RIPTA CEO. “For individuals who have a limited ability to read, speak, write or understand English, language can be a serious barrier to accessing important RIPTA services and obtaining vital information. We are committed to breaking these language barriers and opening new lines of communication with our customers.”

View comments or post a comment on this story. (0 Comments)

More News

TransPro’s Mark Aesch to Deliver Keynote Address at BusCon 2015

The session, sponsored by Q’Straint, will surely inspire participants as Aesch will bring to life stories from lessons learned during his many years as a transit management leader and innovator.

Port Authority to realign gates at NYC bus terminal

The changes are aimed at improving bus operations and reducing congestion in the terminal that can stretch back out into the inbound Lincoln Tunnel and beyond.

Mich. BRT plan on track, set for possible 2018 launch

The 8.3-mile route, with a proposed 27 stops, would replace the Capital Area Transportation Authority’s current Route 1 from downtown Lansing to the Meridian Mall. Results from the plan’s environmental assessment study are expected to be shared at a public hearing this fall.

Kiel Seats part of largest refurbished electric fleet in North America

Left on purpose without upholstery option, each double seat weighs only 45 lbs. yet provides an optimum of comfort for riders through its ergonomically formed design. The slim contour of the seat’s back offers a maximum of legroom for passengers and enhanced accessibility getting in and out of the seat.

NJ TRANSIT to add 772 MCI Commuter Coaches

The latest equipment purchase in a 33-year relationship, the $395 million order for clean diesel, cruiser-style coaches will offer NJ TRANSIT riders three-point seatbelts and comfortable forward-facing seating for 57 passengers.

 

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close