Bus

NJ Transit expanding fare payment technology

Posted on February 14, 2013

In concert with Gov. Chris Christie Administration’s Scorecard initiative designed to improve the overall customer experience, New Jersey Transit (NJ Transit) Executive Director James Weinstein announced the expansion of new ticket vending machine (TVM) technology into Newark Penn Station, kicking off a system-wide rollout that will provide smoother ticket purchase transactions for NJ Transit customers at all 674 terminals system wide by the end of the year.

In January 2012, NJ Transit became the first transit agency in North America to introduce Bank Note Recycler (BNR) technology, which allows the machines to dispense change in the form of paper bills — ones, fives, tens and twenties — instead of dollar coins.

Over the last year, NJ Transit has been conducting the pilot program to test this technology at three terminals — New York Penn Station, the Port Authority Bus Terminal and the Hudson-Bergen Light Rail system. The agency has now completed final lab testing of its full production models, marking the conclusion of the pilot period.

Evaluation of the pilot found it to be successful, particularly in terms of high customer satisfaction. Dispensing paper bills also offers operational benefits to NJ Transit, such as reducing the amount of service intervals required to keep terminals replenished with coins and bill notes, in keeping with Scorecard’s focus on efficiency and corporate accountability.

NJ Transit has now expanded BNR technology to four terminals at Newark Penn Station, followed by an additional four machines later this week and another four early next week. The remaining TVMs at Newark Penn Station will be equipped with BNR technology early in March.

To view a video demonstration, click here.

View comments or post a comment on this story. (0 Comments)

More News

BC Transit piloting video cameras on buses

Up to six cameras will be installed on each bus. There is no live monitoring of the video which will only be removed and viewed by authorized security staff following a reported incident. Only video required for security purposes will be retained, all other video will be erased.

Calif. agencies approve merger

Pending adoption by its member entities, the merger between Victor Valley Transit Authority and Barstow Area Transit is slated to take effect July 1, 2015.

MCI Stands Up for Transportation in Pembina, Chicago and Louisville

Officials at MCI’s Pembina plant included Rep. Kevin Cramer, R-N.D.; North Dakota Commerce Department Commissioner Alan Anderson; Gail Hand, northeastern director for Sen Heidi Heitkamp, D-N.D.; Tom Brusegaard, regional director for Sen. John Hoeven, R-N.D;  Pembina County Commissioner Hetty Walker; and Cavalier, N.D. Mayor Ken Briese.

Uber adds rickshaws to service in India

Drivers are told to say ‘namaste,’ a common Indian greeting, and are encouraged to use their meters. Uber pays its drivers an additional 40 rupees, or just over 60 cents, per ride on top of the fare.

2,627 complaints lodged on Fla.'s HART bus system

The unedited complaints represent only one side of the story and often are fired off by people who are upset. HART says its own GPS and video technology shows many are plain wrong. The agency relies upon the list to target areas of customer service that are in need of improvement.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close