Bus

Albuquerque adds real-time phone updates

Posted on May 30, 2013

Commuters in Albuquerque are now able to get the latest information on bus schedules delivered instantly to their mobile phone via AT&T Global Smart Messaging Suite (GSMS).

ABQ Ride, the city of Albuquerque’s transit department, launched the service as a way to communicate more effectively with riders. Commuters are able to send a text to a short code and receive the latest information on when the next bus will depart or possible delays incurred along certain routes.

“It was clear that something had to be done to offer our riders a more efficient way of obtaining transit information. When a rider is in a hurry the last thing they want to do is call and wait for a representative to look up that information,” said Mayor Richard J. Berry. “AT&T Global Smart Messaging Suite gives riders the bus information they need right at the tip of their fingers, while also helping the city alleviate demand on our contact center.”

The City of Albuquerque realized a more responsive and flexible communication approach would not only help its riders, but also its bottom line. More than 50% of the calls to their 311 contact center were related to transit — the number one question being, “when is the next bus coming?”

Each call cost the city about $2 to answer. A solution was needed to reduce the volume of calls and offer riders a convenient way to obtain information without solely relying on paper schedules or PDF files accessible on the Web.

The cloud-based AT&T GSMS application easily integrated with ABQ Ride’s existing Google Transit-route data-format without any significant modifications making installation quick and easy. The department is currently working on posting signs at all 2,700 locations with the assigned bus stop number and bus route to use for the application.

In the future, ABQ Ride plans to expand the capabilities to include location-based services, proactive notification of route changes, key word inquiries and rider surveys.

View comments or post a comment on this story. (0 Comments)

More News

BC Transit piloting video cameras on buses

Up to six cameras will be installed on each bus. There is no live monitoring of the video which will only be removed and viewed by authorized security staff following a reported incident. Only video required for security purposes will be retained, all other video will be erased.

Calif. agencies approve merger

Pending adoption by its member entities, the merger between Victor Valley Transit Authority and Barstow Area Transit is slated to take effect July 1, 2015.

MCI Stands Up for Transportation in Pembina, Chicago and Louisville

Officials at MCI’s Pembina plant included Rep. Kevin Cramer, R-N.D.; North Dakota Commerce Department Commissioner Alan Anderson; Gail Hand, northeastern director for Sen Heidi Heitkamp, D-N.D.; Tom Brusegaard, regional director for Sen. John Hoeven, R-N.D;  Pembina County Commissioner Hetty Walker; and Cavalier, N.D. Mayor Ken Briese.

Uber adds rickshaws to service in India

Drivers are told to say ‘namaste,’ a common Indian greeting, and are encouraged to use their meters. Uber pays its drivers an additional 40 rupees, or just over 60 cents, per ride on top of the fare.

2,627 complaints lodged on Fla.'s HART bus system

The unedited complaints represent only one side of the story and often are fired off by people who are upset. HART says its own GPS and video technology shows many are plain wrong. The agency relies upon the list to target areas of customer service that are in need of improvement.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close