Bus

First Transit wins Chicago travel info contract

Posted on October 29, 2013

The Regional Transportation Authority (RTA) in Chicago announced First Transit will manage its Travel Information Center (TIC). The new TIC will be located in Glen Ellyn, Ill. as of January 2014 and will handle the 5.2 million calls the center receives annually.

The TIC will offer several service enhancements including an expanded Interactive Voice Response System scheduled for launch in July 2014, which will provide trip-planning information about riding the Chicago Transit Authority (CTA), Metra and Pace, 24 hours a day.

Currently, the RTA’s TIC operates 20 hours a day. Riders can reach the center by telephone, email or via Web chat. The new TIC will also generate automated customer satisfaction surveys. The transition to the new center will be seamless to customers, who can continue to call from anywhere in the region.

The RTA will also continue to provide its online trip planning services at rtachicago.org.

View comments or post a comment on this story. (0 Comments)

More News

Big Blue Bus making real-time signs, lighting, and Wi-Fi upgrades

The advancements are underway and expected to be completed by mid-2019.

SEPTA exercises options for more New Flyer hybrid-electric buses

Purchase supports agency’s program, focused on achieving sustainability through a “triple-bottom-line” approach.

StarMetro orders Proterra battery-electric buses to serve FSU

One of the first universities in the U.S. to decommission entire fossil-fuel-powered fleet and upgrade to a 100% battery-electric fleet.

ARBOC Specialty Vehicles lands Florida statewide contract

Will be delivered by, the company’s largest U.S. dealer, Creative Bus Sales Inc. of Jacksonville, Florida.

CCW to furnish, install nearly 500 bike racks on OCTA buses

Upgrading to a three-position bike rack allows agencies to enhance their existing mounting systems without expense of replacement.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation