Bus

First Transit wins Chicago travel info contract

Posted on October 29, 2013

The Regional Transportation Authority (RTA) in Chicago announced First Transit will manage its Travel Information Center (TIC). The new TIC will be located in Glen Ellyn, Ill. as of January 2014 and will handle the 5.2 million calls the center receives annually.

The TIC will offer several service enhancements including an expanded Interactive Voice Response System scheduled for launch in July 2014, which will provide trip-planning information about riding the Chicago Transit Authority (CTA), Metra and Pace, 24 hours a day.

Currently, the RTA’s TIC operates 20 hours a day. Riders can reach the center by telephone, email or via Web chat. The new TIC will also generate automated customer satisfaction surveys. The transition to the new center will be seamless to customers, who can continue to call from anywhere in the region.

The RTA will also continue to provide its online trip planning services at rtachicago.org.

View comments or post a comment on this story. (0 Comments)

More News

Specialty Vehicles partners with trolley manufacturer

Will be the exclusive domestic and international distributor of Brown Industries-manufactured American Heritage trolleys.

Europe's FlixBus considers U.S. expansion

The European long-distance bus service currently operates 1,500 green buses in 26 countries and carried about 40 million passengers in 2017.

Proterra supplies Louisiana's first battery-electric bus fleet

Five Proterra Catalyst E2 vehicles were purchased through the FTA's Low or No-Emission Vehicle Deployment Grant.

Valley Metro, Phoenix award 396-CNG-bus order to New Flyer

The contract, which was supported by FTA funding and includes options for 197 buses over five years.

L.A. Metro expands all-door boarding for key Metro Rapid lines

Riders will be able to board at any door of a bus – front, middle or rear – and will pay their fare by using the TAP fare validator installed at each door.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close