Bus

Accenture to equip D.C. Metro with electronic fare payment

Posted on January 8, 2014

The Washington Metropolitan Area Transportation Authority (Metro) will begin testing a new electronic payment program after awarding Accenture a $184 million contract to replace the existing fare collection systems for Metrorail, Metro-operated parking facilities, Metrobus and MetroAccess services.

The new system will let Metro customers continue to use SmarTrip cards, while expanding fare payment to chip-enabled credit cards, federal government ID cards, and mobile phones using near field communications (NFC).

“While Metro pioneered the tap and go system we currently use, by today’s standards that system is cumbersome and the technology is not sustainable,” said Metro GM/CEO Richard Sarles. “The new technology will provide more flexibility for accounts; better reliability for riders; and real choices for customers to use bank-issued payment cards, credit cards, ID cards or mobile phones to pay their Metro fares.”

Accenture has successfully implemented similar technology in Canada and the Netherlands.

RELATED: "Report: 1 in 8 to use NFC tech by 2016"

Later this year, Accenture will run a pilot program to test the new system in 10 Metrorail stations, aboard 50 branded-route Metrobuses and in two parking lots. Additionally, 2,000 Metro riders will be selected to participate in the pilot to test the performance and reliability of the new system.

Similarly, fare vending machines will have large, intuitive, multilingual displays and be fully ADA-compliant. Onboard Metrobus, there will be a new target for customers to tap and MetroAccess customers will be able to validate their trips using the driver’s smartphone and the customer’s ID card.

Metro anticipates lower ongoing maintenance costs as a result of the more modern, component-based technology. Travel transactions and fare calculations will be performed by a central data system that is easier to maintain and manage. In addition, a sophisticated equipment monitoring system to manage maintenance and repair functions will support higher equipment up-time for customers.

When fully deployed, customers will see approximately 1,000 fare gates, 450 fare vending machines, approximately 1,500 bus payment targets, approximately 160 new payment targets at parking exit lanes and approximately 600 NEPP-compatible smartphones for MetroAccess operators. 

The new system will not accept paper tickets and Metro will continue the gradual phasing out of paper fare media. Today, less than one in 10 Metrorail riders pay for their trip with a paper farecard.

RELATED: "Passengers Seek More Ways to Pay Fares"

View comments or post a comment on this story. (0 Comments)

More News

BC Transit piloting video cameras on buses

Up to six cameras will be installed on each bus. There is no live monitoring of the video which will only be removed and viewed by authorized security staff following a reported incident. Only video required for security purposes will be retained, all other video will be erased.

Calif. agencies approve merger

Pending adoption by its member entities, the merger between Victor Valley Transit Authority and Barstow Area Transit is slated to take effect July 1, 2015.

MCI Stands Up for Transportation in Pembina, Chicago and Louisville

Officials at MCI’s Pembina plant included Rep. Kevin Cramer, R-N.D.; North Dakota Commerce Department Commissioner Alan Anderson; Gail Hand, northeastern director for Sen Heidi Heitkamp, D-N.D.; Tom Brusegaard, regional director for Sen. John Hoeven, R-N.D;  Pembina County Commissioner Hetty Walker; and Cavalier, N.D. Mayor Ken Briese.

Uber adds rickshaws to service in India

Drivers are told to say ‘namaste,’ a common Indian greeting, and are encouraged to use their meters. Uber pays its drivers an additional 40 rupees, or just over 60 cents, per ride on top of the fare.

2,627 complaints lodged on Fla.'s HART bus system

The unedited complaints represent only one side of the story and often are fired off by people who are upset. HART says its own GPS and video technology shows many are plain wrong. The agency relies upon the list to target areas of customer service that are in need of improvement.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close