TAMPA, Fla. — Hillsborough Area Regional Transit Authority bus riders lodged 2,627 complaints during 2014, The Tampa Tribune reported.
The unedited complaints represent only one side of the story and often are fired off by people who are upset. HART says its own GPS and video technology shows many are plain wrong. The agency relies upon the list to target areas of customer service that are in need of improvement. For the full story, click here.