Accessibility   |   Management & Operations   |   Motorcoach   |   Rail   |   Sustainability   |   University

October 29, 2013

First Transit wins Chicago travel info contract

The Regional Transportation Authority (RTA) in Chicago announced First Transit will manage its Travel Information Center (TIC). The new TIC will be located in Glen Ellyn, Ill. as of January 2014 and will handle the 5.2 million calls the center receives annually.

The TIC will offer several service enhancements including an expanded Interactive Voice Response System scheduled for launch in July 2014, which will provide trip-planning information about riding the Chicago Transit Authority (CTA), Metra and Pace, 24 hours a day.

Currently, the RTA’s TIC operates 20 hours a day. Riders can reach the center by telephone, email or via Web chat. The new TIC will also generate automated customer satisfaction surveys. The transition to the new center will be seamless to customers, who can continue to call from anywhere in the region.

The RTA will also continue to provide its online trip planning services at rtachicago.org.

deli.cio.us digg it stumble upon newsvine
[ Request More Info about this product / service / company ]

    There are no comments.

E-NEWSLETTER

Receive the latest Metro E-Newsletters in your inbox!

Join the Metro E-Newsletters and receive the latest news in your e-mail inbox once a week. SIGN UP NOW!

View the latest eNews
Express Tuesday | Express Thursday | University Transit

White Papers

Factors in Transit Bus Ramp Slope and Wheelchair-Seated Passenger Safety Nearly 3 million U.S. adults are wheelchair or scooter users1, and as the population ages this number is expected to rise. Many wheelchair users rely upon public transportation to access work, medical care, school and social activities.

Mass Transit Capital Planning An overview of the world-class best practices for assessing, prioritizing, and funding capital projects to optimize resources and align with the organization’s most critical immediate and long-term goals.

The Benefits of Door-to-Door Service in ADA Complementary Paratransit Many U.S. transit agencies continue to struggle with the quality of ADA service, the costs, and the difficulties encountered in contracting the service, which is the method of choice for a significant majority of agencies. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.

More white papers


 
DIGITAL EDITION

The full contents of Metro Magazine on your computer! The digital edition is an exact replica of the print magazine with enhanced search, multimedia and hyperlink features. View the current issue