Accessibility   |   Bus   |   Management & Operations   |   Motorcoach   |   Sustainability   |   University

November 7, 2013

S. F. Muni launches email, text real-time alerts

Photo courtesy Joe Mabel, Wikimedia Commons

Photo courtesy Joe Mabel, Wikimedia Commons

The San Francisco Municipal Transportation Agency (SFMTA), launched Muni Alerts, real-time transit e-mail and SMS (text) alerts to allow transit customers to get the route information they want, when they want it.

Muni Alerts are part of a larger engagement effort, SFMTA Updates, which will launch later this month. SFMTA Updates will provide San Francisco residents and other stakeholders updates on the various plans and projects through www.sfmta.com.

“Muni’s 80 routes and lines keep this city running. When there’s a delay, our customers want the best information as quickly as possible,” said Tom Nolan, Chairman of the SFMTA board of directors. “Our ridership surveys show that reliability is key for our customers. When Muni service is disrupted, this kind of information is what our customers expect and deserve.”

“An agency of this size has a vast number of projects and initiatives to communicate about every day,” said Edward D. Reiskin, SFMTA director of transportation. “We are always looking for ways to provide our customers and partners convenient, timely information they need, whether it’s to make their commute easier or to help us plan the next bike route.”

Like many other transit systems and government agencies, the SFMTA has chosen a subscriber-driven service for alerts and updates that are meaningful to its customers. Muni Alerts will provide enhanced customer information by sending real-time alerts from 5 a.m. to 9 p.m., Monday through Friday for the specific routes and lines selected by the customer, at the time of day they choose. Customers will have the ability to change their subscription and unsubscribe through a link on every e-mail and on the agency’s website.

The e-mail and text system will also integrate with SFMTA social media to allow the agency’s primary Twitter account, @sfmta_muni, to continue providing the same updates.

The larger SFMTA Updates system will be rolled out over the rest of the year. SFMTA Updates will allow visitors to www.sfmta.com to select the alerts or updates on the agency’s initiatives and projects that they wish to receive. Subscribers will be asked to provide feedback as SFMTA improves and makes updates to the online system.

deli.cio.us digg it stumble upon newsvine
[ Request More Info about this product / service / company ]

    There are no comments.

E-NEWSLETTER

Receive the latest Metro E-Newsletters in your inbox!

Join the Metro E-Newsletters and receive the latest news in your e-mail inbox once a week. SIGN UP NOW!

View the latest eNews
Express Tuesday | Express Thursday | University Transit

White Papers

Mass Transit Capital Planning An overview of the world-class best practices for assessing, prioritizing, and funding capital projects to optimize resources and align with the organization’s most critical immediate and long-term goals.

The Benefits of Door-to-Door Service in ADA Complementary Paratransit Many U.S. transit agencies continue to struggle with the quality of ADA service, the costs, and the difficulties encountered in contracting the service, which is the method of choice for a significant majority of agencies. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.

Mass transit mobile Wi-Fi & the public sector case study How Santa Clara Valley Transportation Authority successfully implemented Wi-Fi on its light rail and bus lines

More white papers


STORE
METRO Magazine - May 2013

METRO Magazine
Here are the Highlight:
  • Denver RTD’s Innovation Fuels Transit Expansion
  • Bus Maintenance Survey
  • Partnerships, Trip Subsidies Help Curb Paratransit Costs
    And much more…
  •  
    DIGITAL EDITION

    The full contents of Metro Magazine on your computer! The digital edition is an exact replica of the print magazine with enhanced search, multimedia and hyperlink features. View the current issue