Topic : best practices

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U.S. DOT releases toolkit to engage public in decision-making process

Government Issues| December 14, 2016

It uses clear design and plain language to explain the transportation decision-making process and describe how members of the public can work with their local and state transportation agencies in a proactive, constructive way.

How Using One-Third Rule Helps Bus Operators Manage Intersections

| December 7, 2016

I’ve been noticing a rising number of folks — driving vehicles of all types — rushing through intersections after the signal has reached a full and solid red. There is one particular intersection in town where motorists continue to plow through the red signal as if stopping has somehow become optional. Rushing through intersections is not a safe practice and proceeding through a red signal still happens to be a traffic violation. This should be a secret to no one. Yet, it seems to happen all the time.

November 16, 2016

Tips for Training Bus Instructors and Remembering an Old Friend

Soon after reaching my 20th year in the transit industry, back in 1993, after a draining day of addressing routine bus issues, I would cross paths with another employee, who I always remember, seemed to be quietly “doing his own little daily gig.”

Motorcoach| August 15, 2016

How is the Motorcoach Industry Tackling the Driver Shortage?

The crisis has pushed operators to use new workforce development tactics, including adding full-time human resources departments, increasing marketing and advertising, and enhancing their benefits package to be more attractive to job hunters.

July 27, 2016

5 Tips for Keeping Bus Operators Safe

Ah, summer. Pool parties, barbecues, the smell of honeysuckle and the sight of lightning bugs. Or — a rise in crime, agitated riders seeking air conditioning, heat stroke, a new fiscal year, and the necessary, but unpopular, fare increases. However you view the summer months, with a direct correlation between high temperatures and increased crime, it's vital for transit leaders to be asking themselves, "Have we done everything possible to keep our people safe?"

Motorcoach| June 17, 2016

How to Make an Effective Motorcoach Marketing Program

Some “best practices” that every company should implement include “engineering an experience” for customers, using email marketing data, developing a responsive website and investing in a social media presence.

10 questions to ask before writing your Automatic Passenger Counting RFP

Since many APC systems are now being installed at the bus or train vendor’s manufacturing facility — before they are delivered to the agency — the importance of accurate APC technology descriptions is crucial.

Motorcoach| April 8, 2016

Trailways to form Trailways Business Council

Will begin with a pilot group of approximately 10 to 12 non-competing Trailways stockholders in good standing, selected because of commonalities in company size, region, markets served and other factors.

Management & Operations| January 25, 2016

7 Key Considerations for Your Fleet Procurement Process

From identifying key stakeholders to evaluating proposals, fleets should be planned and purchased using a deliberate and balanced approach that is based on expected lifecycles, with adjustments for service changes.

November 11, 2015

How Effective Scanning Helps Bus Operators See Potential Driving Hazards

The world is a very busy place. We rely on our eyes to provide us with information that will keep us from harm as we operate our vehicles. It is difficult to over-emphasize the importance of effective scanning in order to recognize potential hazards early enough so appropriate action can be taken to avoid conflict. As a result, we spend a lot of time advising operators how often they should scan their mirrors, where to look for hazards, and how to bring objects into view that may be temporarily obstructed, and so on.

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