Topic : customer communication

1 - 3 of 3

Chicago's Metra allowing customization of email alerts

Management & Operations| May 22, 2014
The new "Customize Your Commute" program will allow riders to individually choose when to receive email service alerts and give them the option to sign up for a variety of other emails about specialized topics.

S. F. Muni launches email, text real-time alerts

Bus| November 7, 2013
Provides enhanced customer information by sending real-time alerts from 5 a.m. to 9 p.m. Monday through Friday for the specific routes and lines selected by the customer at the time of day they choose.
Bus| April 10, 2012

DCTA launches customer communication app

Smart phone users simply open the application, select an issue, take a picture and tap “submit” — the application picks up the exact location and sends the issue directly to the agency staff member responsible for addressing the issue.

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