Topic : customer feedback

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NY MTA testing new system-wide app, launches responsive website

Technology| July 3, 2018

Includes real-time arrival info for trains and buses, and a unified trip-planning function for travel across the network.

MBTA launches 'Better Bus' program to improve service

Management & Operations| May 25, 2018

Meeting with riders at bus stops to get their feedback about their experiences and suggestions for service improvement.

Rail| January 24, 2018

NY MTA approves $1.4B purchase of 535 new railcars

As part of the contract awarded to Kawasaki Rail, the new subway cars will be built in New York and Nebraska. 

Management & Operations| September 26, 2017

Las Vegas RTC bus hits the road to get public opinion on future transit plans

The air-conditioned bus includes a kids zone play area, seating, and countertops to accommodate iPad workstations for residents to take a short survey (in English and Spanish) and two wide-screen monitors for presentations.

Rail| February 14, 2017

Scientists use smartphones to measure train ride comfort

Information collected by the app would give railway companies instant feedback from passengers about their trains.

Management & Operations| May 10, 2016

New MBTA app allows BRT riders to rate service

The app, named QualiT, allows individuals to anonymously share feedback with the T. The service is similar to ones provided on Uber and Lyft transportation systems, and provides crowd-sourced data to help improve service.

Management & Operations| October 16, 2015

WMATA riders invited to join first-ever customer community

Through a structured environment of online surveys, polls and discussion forums, Amplify community members will have the opportunity to share their experience as riders and influence how WMATA responds to issues affecting those who use the system.

Bus| June 18, 2015

Madison Metro discontinuing audible turn signals

Residents raised issues with the noise and questioned whether there is any proof of their effectiveness in increasing safety. Some also said they’re avoiding riding the bus because of the noise.

Management & Operations| March 30, 2015

Engagement helps temper negative customer feedback via Twitter

A recent study, “Planning and Social Media: A Case Study of Public Transit and the Stigma on Twitter,” which analyzed an estimated 64,000 tweets about public transit agencies, police departments, parks and airlines, found that Twitter has been less than favorable to public transportation systems.

Management & Operations| February 13, 2015

The Angels and Villains of Public Transit, According to Twitter

Users have not been kind to public transit, a recent USC study shows.The nation’s top agencies earn more ire on the social media site than airlines and evoke as much disdain as police departments. Many systems had more angst directed at them in 140 characters than did the Internal Revenue Service.

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