Topic : customer outreach

1 - 9 of 9

Metra unveils winterization plans, customer communications

Rail| December 6, 2017

Through the use of GPS technology, the agency's communication specialists can monitor the position and timeliness of all trains in the system in real time and alert passengers in a variety of ways.

Metra to install suicide prevention signs

Rail| July 19, 2017

The signs will be developed and finalized as part of a Mental Health Awareness Symposium to be hosted by Metra in September to coincide with National Suicide Awareness Month.

Rail| November 23, 2016

Anatomy of a Rail System Shutdown, Reconstruction

In order for scheduled repairs to take place when subway ridership was at its lowest all year, the Maryland Transit Administration undertook an unprecedented plan to shut down the central core of the 33-year-old subway system for 21 days.

Rail| October 10, 2013

South Florida RTA wins 4 AdWheel awards

Received the grand prize and a first prize in the Promotion/Special Event category for its “Ride and Play Day,” an event created to attract leisure riders, primarily families, to promote the new hourly schedule on weekends and holidays.
Management & Operations| September 19, 2013

SEPTA enhances customer outreach through Twitter

@SEPTA_Social’s major advantage as a customer service tool is that agents can use it to talk to many people at once, as opposed to phone calls and emails which can only help one customer at a time.
Management & Operations| August 19, 2013

Toronto Transit Continues Award-Winning Suicide Prevention Program

The Crisis Link advertisement campaign in subway cars and on platforms aims to remove the stigma around mental health issues and encourages people contemplating suicide to reach out for help without feeling embarrassed or ashamed.

Bus| May 1, 2012

Fla.’s PSTA launches rider information videos

The new video series, Bus Buzz!, kicks off with its first episode featuring the agency’s 2011 Driver of the Year Vance Wegner sharing tips with riders that will help them avoid being passed by the bus.
Management & Operations| November 18, 2010

Advocates Step Up Fight for Transit Services

Across the country, labor, environmental, school and community groups banded together to demand financial support to keep public transportation available to all citizens. Some won the public eye, but not more of the federal purse just yet.
Motorcoach| July 21, 2009

Motorcoach Council launches outreach campaign

The Council chose to utilize motorcoaches to officially kick off the new promotion and boast their competitive edge over planes, trains and personal autos, a cost effective strategy that embodies the grass-roots spirit of the campaign. The campaign's highly scalable, flexible, and fluid approach affords coach operators the ability to retain their own branding and identity while participating in the campaign.

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