Topic : customer service

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Sound Transit website revamped with the customer focus

Management & Operations| November 16, 2018

New design offers improved mobile access, bolder visuals and speedy navigation.

SFMTA launches new elevator status webpage

Management & Operations| November 8, 2018

The page displays the elevator operational status, location of the elevator and time and date of the last update via the station agent.

Technology| October 30, 2018

DART expands customer connectivity options with digital kiosks

Agency is contracting with Landmark Infrastructure Partners LP to develop a smart media and communications digital platform.

Management & Operations| September 24, 2018

Transit Industry Survey Finds Customer Experience is Vital

Transdev is sharing results of a recently completed survey to help the entire industry understand how the goals and vision of transit agencies are evolving across the country.

Technology| September 17, 2018

LILEE to equip Dutch transport system with Wi-Fi

Signed an eight-year hardware, software and service contract with Qbuzz, which transports over 300,000 passengers daily.

Rail| August 29, 2018

MBTA introduces 'stopped-train' messaging on 3 rail lines

Works within the real-time predictions for each subway line, being triggered when a train has spent two minutes longer than predicted in an area of track.

Management & Operations| August 6, 2018

L.A. Metro offering multi-language online customer comment forms

New move will give agency customers with a limited proficiency of English a more effective way to communicate with the agency.

Accessibility| July 25, 2018

LIRR launches new service for people with mobility issues

LIRR Care will serve as a customer assistance program for those who need an extra helping hand to navigate the railroad system.

Rail| July 17, 2018

640K New Yorkers have no accessible rail station nearby, report says

Roughly half of the neighborhoods served by the NYC subway system – 62 out of 122 – lack a single accessible station.

Management & Operations| July 16, 2018

MBTA hires communications vet to enhance customer experience

As the MBTA’s new chief customer officer, Danny Levy will be responsible for improving the daily experience of MBTA riders.

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