Topic : customer service

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Palm Tran's executive director spends day working customer service

Management & Operations| March 8, 2018

Clinton B. Forbes spent hours on the phone assisting fixed-route riders with questions, directions, and other transit needs.

Congress launches bipartisan Congressional Bus Caucus

Bus| December 1, 2017

The Caucus seeks to highlight the benefits of investing in bus systems, the challenges accompanying aging bus fleets and facilities, and encourage innovation in a rapidly changing transportation climate.

Rail| November 16, 2017

Japanese rail line apologizes for train leaving early

In the statement, the company noted that it hadn't actually received any complaints regarding the incident.

Technology| October 17, 2017

NYCT's customer service center taps tech to keeps riders informed

The facility has reconfigured its seating arrangements, installed new signage, a queuing system, integrated digital media and an On the Go Travel Station kiosk.

Motorcoach| October 12, 2017

Prevost adds 3 Parts & Service Centers to network

The new locations bring the total of Prevost owned and operated service centers to 14, nearly double the size of the largest competitor network. In addition, the service network is supported by more than 150 certified Volvo Truck locations.

Motorcoach| October 5, 2017

ABC to open new Calif. parts, service center

The Newark location is on the east side of the San Francisco Bay and offers easy access to customers via Route 84, and Interstate 880.

Motorcoach| September 28, 2017

IMG partners with int'l tour group for customer service training

The ITMI training will help build brand recognition, increase driver morale and retention, and give tips for handling the challenges on the road and long-distance travel.

Rail| September 14, 2017

Amtrak campaign touts benefits of train over air, car travel

The marketing campaign, "Break the Travel Quo," showcases clever videos that depict some of the most prevalent pain points of modern day travel.

Accessibility| September 11, 2017

10 Steps for Transit Agencies Starting Travel Training Programs

Although traditionally offered through public transportation agencies, schools, senior service agencies, non-profit organizations and mobility managers may also conduct professional travel training.  

Motorcoach| July 10, 2017

Stout's Transportation: Forward Thinking and a Passion to 'Be the Best'

With family roots in the school bus business, the Trenton, N.J.-based ground transportation company’s philosophy focuses on its customers, employees, and offering fleet diversity.


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