Topic : customer service

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AI-powered tech tracks passengers' response to ads on Brazil subway

Technology| May 16, 2018

System has been integrated into new interactive subway doors that are now deployed at three subway stations of the Sao Paulo Metro.

Amtrak 'refreshes' interiors of Acela Express trains

Rail| May 16, 2018

The Acela Express refresh is a 14-month program for all of its 20 trainsets, which includes 100 Amtrak cars and 6,080 total seats.

Bus| May 14, 2018

D.C. Metro wins top honors at 2018 APTA Int'l Bus Roadeo

Best Transit Bus Operator, Maintenance Crew, Grand Champion and Customer Service Challenge winners named.

Motorcoach| April 9, 2018

Trailways honors 'Outstanding Motorcoach Drivers of the Year'

The awardees were from Alabama, Maryland and New York.

Management & Operations| March 8, 2018

Palm Tran's executive director spends day working customer service

Clinton B. Forbes spent hours on the phone assisting fixed-route riders with questions, directions, and other transit needs.

Bus| December 1, 2017

Congress launches bipartisan Congressional Bus Caucus

The Caucus seeks to highlight the benefits of investing in bus systems, the challenges accompanying aging bus fleets and facilities, and encourage innovation in a rapidly changing transportation climate.

Rail| November 16, 2017

Japanese rail line apologizes for train leaving early

In the statement, the company noted that it hadn't actually received any complaints regarding the incident.

Technology| October 17, 2017

NYCT's customer service center taps tech to keeps riders informed

The facility has reconfigured its seating arrangements, installed new signage, a queuing system, integrated digital media and an On the Go Travel Station kiosk.

Motorcoach| October 12, 2017

Prevost adds 3 Parts & Service Centers to network

The new locations bring the total of Prevost owned and operated service centers to 14, nearly double the size of the largest competitor network. In addition, the service network is supported by more than 150 certified Volvo Truck locations.

Motorcoach| October 5, 2017

ABC to open new Calif. parts, service center

The Newark location is on the east side of the San Francisco Bay and offers easy access to customers via Route 84, and Interstate 880.

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