Topic : customer service

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L.A. Metro offering multi-language online customer comment forms

Management & Operations| August 6, 2018

New move will give agency customers with a limited proficiency of English a more effective way to communicate with the agency.

LIRR launches new service for people with mobility issues

Accessibility| July 25, 2018

LIRR Care will serve as a customer assistance program for those who need an extra helping hand to navigate the railroad system.

Rail| July 17, 2018

640K New Yorkers have no accessible rail station nearby, report says

Roughly half of the neighborhoods served by the NYC subway system – 62 out of 122 – lack a single accessible station.

Management & Operations| July 16, 2018

MBTA hires communications vet to enhance customer experience

As the MBTA’s new chief customer officer, Danny Levy will be responsible for improving the daily experience of MBTA riders.

Motorcoach| July 16, 2018

ABC Companies hosts open house for customers, community

The company's Winter Garden, Fla., location recently celebrated being part of the local community for over 40 years.

Technology| May 30, 2018

Prague subway installs ten new Bitcoin ATMs

The machines, built by Czech Republic-based firm, General Bytes, combine for a total of 46 cryptocurrency ATMs in the country.

Rail| May 28, 2018

Amtrak introduces lactation suites for nursing mothers

Additionally, nursing mothers can breastfeed and express breast milk while visiting Amtrak stations or on-board trains.

Management & Operations| May 25, 2018

MBTA launches 'Better Bus' program to improve service

Meeting with riders at bus stops to get their feedback about their experiences and suggestions for service improvement.

Technology| May 16, 2018

AI-powered tech tracks passengers' response to ads on Brazil subway

System has been integrated into new interactive subway doors that are now deployed at three subway stations of the Sao Paulo Metro.

Rail| May 16, 2018

Amtrak 'refreshes' interiors of Acela Express trains

The Acela Express refresh is a 14-month program for all of its 20 trainsets, which includes 100 Amtrak cars and 6,080 total seats.

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