Topic : Easter Seals Project ACTION

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Q&A with Greater Richmond Transit's travel trainer Kelsey Calder

Accessibility| November 12, 2018

The most important lessons I have learned are how to listen and how to trust.

10 Steps for Transit Agencies Starting Travel Training Programs

Accessibility| September 11, 2017

Although traditionally offered through public transportation agencies, schools, senior service agencies, non-profit organizations and mobility managers may also conduct professional travel training.  

Accessibility| June 8, 2017

Profile: Donna Smith, Sr. Director, Easter Seals Project Action Consulting

Donna Smith was 18 months old when doctors detected retinoblastoma, a rare form of cancer, and removed her right eye. For the next 18 months, her mother took her on zoo trips and drilled her on all the colors before doctors took out her left eye, too.

Accessibility| May 8, 2017

How to Write Effective Mass Transit System Policies

Solid policies — whether for employees or riders — are the backbone of any transportation agency’s operations.

Accessibility| September 2, 2015

Ways to Improve Communication with Customers Who Have Disabilities

Call center staff play an important role in helping customers feel appreciated.

Accessibility| May 5, 2015

ADA Paratransit Eligibility Moving Toward a More Holistic Approach

Since its initial publication in 2003, Easter Seals Project ACTION’s “Determining ADA Paratransit Eligibility: An Approach, Recommendations and Training Materials,” has been the primary resource for agencies that assess individual applications for paratransit service.

Security and Safety | September 25, 2014

For Transit Operators: Facts About Epilepsy and Seizures

Approximately one in 26 Americans will develop epilepsy at some point in their lives, and as a result, may not be able to drive.
Accessibility| April 28, 2014

Ask the Expert - Judi Bonilla, Travel Trainer

As a gerontologist, Bonilla, who works for San Diego-based We Get Around!, saw early on the benefits travel training can offer older adults.

Accessibility| March 27, 2014

Guidelines for Assisting, Securing Passengers with Disabilities in Transit Vehicles

Not making assumptions about your customer’s intellectual or physical capabilities is one of the key guidelines to follow.

Accessibility| August 19, 2013

Enhancing Paratransit Operator Customer Service Skills

Providing good customer service in a paratransit environment is about understanding and respecting people with disabilities as people and customers first. Bringing in the customer’s perspective by including customers with disabilities on panels or advisory boards is a recommended practice.
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