Topic : on-time performance

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Japanese rail line apologizes for train leaving early

Rail| November 16, 2017

In the statement, the company noted that it hadn't actually received any complaints regarding the incident.

New York MTA unveils customer-focused subway performance dashboard

Management & Operations| October 3, 2017

In developing the new metrics dashboard in-house, New York City Transit reviewed global standards for publicly reported performance data and opted to surpass those standards in the interest of increased transparency.

Rail| September 14, 2017

Metra on-time performance hits 96% in August

In August, 731 of 18,296 trains were tardy by six minutes or more. The most common causes for delays were related to signal/switch failure, increased passenger loadings, and track construction.

Rail| July 26, 2017

Lhota unveils New York City subway action plan

The announcement comes fewer than 30 days after Gov. Andrew Cuomo declared New York City’s subways to be in a state of emergency and directed Chairman Lhota to provide a plan for immediate action that puts customers first.

Management & Operations| July 24, 2017

City of New York makes recommendations for MTA subway plan

The plan from Mayor Bill de Blasio and his team comes ahead of the release of the MTA's so-called "subway turnaround plan" next week.

Management & Operations| January 30, 2017

TransLink launches new accountability center

Includes a transparency section on its website that allows members of the public access to ridership stats, board meeting minutes, and other statistics among 30 different performance measures.

October 25, 2016

How the media, transit agencies, and planners should be talking about BRT

...as a transportation planner who has worked on bus rapid transit-style systems in the greater Washington region, I’ve noticed a disconnect in the public’s expectations versus the reality of the systems they’re getting. It got me wondering: do people have an accurate picture of what BRT means or the benefits the systems provide? During public-planning sessions, I’ve heard a lot of feedback on BRT. The gist is, “That’s really nice that the bus is a different color and the station platform is fancy, but I just want it to be on time.”

Rail| August 31, 2016

Sweden's high-speed trains are the least punctual in Europe

On Sweden's most important high-speed railway lines, Stockholm-Gothenburg and Stockholm-Malmö, as many as 33% of trains have been late during the period 2008-2015.

Accessibility| May 23, 2016

Mismanagement, service failures cited in N.Y. MTA paratransit audit

Tens of thousands of New Yorkers left stranded; 2.5 million pick-up and drop-off times may have been manipulated to show more favorable performance and less than 50% of one car service’s trips were on-time, according to the New York City Comptroller audit.

Management & Operations| February 23, 2016

Edmonton city councilors call for transit app improvements

The city launched its ETS Live to Go app in December 2014, and it was immediately panned by online reviews, with no major updates made since then.

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