Topic : passenger information

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Metra unveils winterization plans, customer communications

Rail| December 6, 2017

Through the use of GPS technology, the agency's communication specialists can monitor the position and timeliness of all trains in the system in real time and alert passengers in a variety of ways.

New York MTA unveils customer-focused subway performance dashboard

Management & Operations| October 3, 2017

In developing the new metrics dashboard in-house, New York City Transit reviewed global standards for publicly reported performance data and opted to surpass those standards in the interest of increased transparency.

Management & Operations| September 28, 2017

Connect Transit to add electronic advertising signs

Will split revenue with UberDisplays 50/50 over the five-year deal. Officials hope it will bring in $150,000 per year for the system, but that assumes more buses get signs.

Technology| August 22, 2017

SEPTA, Intersection teaming to bring digital upgrades to Suburban Station

The more than 25,000 customers who are served by Suburban Station each day now have access to free gigabit high-speed Wi-Fi, 10 new interactive kiosks that offer real-time transit information, interactive wayfinding and maps, and two device charging stations that will be installed soon.

Technology| June 29, 2017

Zonar launches new ridership management app

Developed for safety and ease-of-use, Zonar Count can only be used when the vehicle is not in motion and a driver “wakes up” their tablet to conduct a count.

Management & Operations| June 14, 2017

Transport for London taps artificial intelligence to 'chat' with customers

The 'TravelBot' tool, which is powered by AI, can "chat" with customers using Messenger and instantly tell them when their bus is due to arrive, as well as provide service updates and Tube maps.

Management & Operations| December 20, 2016

Miami-Dade Transit adding 'smart' kiosks, digital ads

Civiq negotiated a 15-year deal with Miami-Dade officials to install up to 300 of the kiosks at bus stops and Metrorail stations across the county.

Management & Operations| June 27, 2016

MARTA gets $30M state grant to improve A/V system in rail stations

The new system planned for 38 rail stations will include multilingual signs, quicker communications, and displays of bus schedules and arrival times for MARTA and other connecting transit agencies.

Management & Operations| June 16, 2016

Port Authority unveils new wayfinding system

Developed by CHK America, the system will feature a mix of new signs, maps and digital screens to help people find transit locations and more easily reach their destinations.

January 27, 2016

How Wayfinding Tech Makes It Easy to Deliver Transit Info to Customers

Wayfinding — the science of navigation in public spaces and cognitive load — a term used to describe the intellectual pressure that is placed upon a person during decision making situations — are inextricably linked when discussing the successful use of a public transportation network and to understand how they work together...

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