Topic : social media

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Metra unveils winterization plans, customer communications

Rail| December 6, 2017

Through the use of GPS technology, the agency's communication specialists can monitor the position and timeliness of all trains in the system in real time and alert passengers in a variety of ways.

Transportation's future, electric vehicles hot topics at BusCon 2017

Bus| September 21, 2017

The show featured nearly 135 exhibitors and close to 60 vehicles, ranging from transit buses to motorcoaches and cutaways to vans, as well as some of the latest technologies available to operators on the market today.

Management & Operations| June 14, 2017

Transport for London taps artificial intelligence to 'chat' with customers

The 'TravelBot' tool, which is powered by AI, can "chat" with customers using Messenger and instantly tell them when their bus is due to arrive, as well as provide service updates and Tube maps.

Motorcoach| May 3, 2017

3 Ways to Boost Your Motorcoach Business Online

It is now necessary to not only have a website but to learn how to drive traffic to it using organic Search Engine Optimization, Search Engine Marketing, and/or social media. While the steps an operation can take are relatively cheap and simple, they do require a bit of time and manpower.

Security and Safety | April 17, 2017

Greyhound deploys AlertMedia critical communications tech

The motorcoach operation is using the AlertMedia platform to enhance and improve communications with approximately 1,000 employees.

Motorcoach| March 7, 2017

Motorcoach Expo Offers Glimpse of Industry’s Tech Future

With an aim to help operators prepare for the changing landscape, technology was a big focus at 2017 UMA Expo, which also included a fond farewell to long-time President/CEO Vic Parra.

Rail| November 23, 2016

Anatomy of a Rail System Shutdown, Reconstruction

In order for scheduled repairs to take place when subway ridership was at its lowest all year, the Maryland Transit Administration undertook an unprecedented plan to shut down the central core of the 33-year-old subway system for 21 days.

Management & Operations| October 20, 2016

Caltrain begins courtesy campaign via social media

The campaign, called “Caltrain Manners,” is the result of a recent online survey, where passengers were asked what annoyed them most about their fellow riders. Caltrain tallied the results to determine the three worst passenger gaffes.

August 2, 2016

How Will the Sharing Economy Affect Public Transit?

Everywhere, evidence reveals how we’re moving into a less-consumptive, sharing-based society. Whether it’s people’s homes, torrent files or a car ride downtown, sharing is in. As environmentally conscious and economically prudent reducers and re-users, millennials are choosing non-traditional forms of transportation. This behavior has already had a huge impact on the way the transit industry is planning for its future.

Motorcoach| June 17, 2016

How to Make an Effective Motorcoach Marketing Program

Some “best practices” that every company should implement include “engineering an experience” for customers, using email marketing data, developing a responsive website and investing in a social media presence.

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