The MTA is in a dire financial position, officials say, with an operating budget deficit of approximately $500M as early as 2020.
Effective immediately, subway conductors and bus drivers have been instructed to use gender-neutral language when communicating, such as "passengers," "riders," and "everyone."
In developing the new metrics dashboard in-house, New York City Transit reviewed global standards for publicly reported performance data and opted to surpass those standards in the interest of increased transparency.
The announcement comes fewer than 30 days after Gov. Andrew Cuomo declared New York City’s subways to be in a state of emergency and directed Chairman Lhota to provide a plan for immediate action that puts customers first.
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