Topic : transit customer service

1 - 3 of 3

Ind. paratransit service weathers client concerns

Accessibility| June 15, 2011
Purchasing a larger van to accommodate more riders with wheelchairs and paying close attention to customer feedback are two actions the Regional Bus Authority is taking to improve its complementary service.

GO Transit launches ‘Passenger Charter’ to improve customer service

Bus| November 8, 2010
The Charter promises that GO Transit will be on time, take safety seriously, keep customers informed, provide a comfortable experience and be quick and courteous. It was developed following extensive consultation with customers, employees and focus groups.
Bus| January 29, 2010

TTC to enhance customer service

Improvements include the formation of an advisory panel, adding a trip planner and Metropass vending machines, and SMS capability at all streetcar stops.

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