Topic : TTC

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TTC plan puts ‘customer at center of all it does’

Government Issues| October 11, 2017

The Toronto Transit Commission developed a five-year plan that put the customer at the center of all that it does, from service planning to service delivery, including a new station management model, customer charter, fleet and infrastructure renewal, and how it manages its people.

Metrolinx President/CEO to step down

Management & Operations| April 4, 2017

Bruce McCuaig's accomplishments include completing tunneling work for the $5.3-billionEglinton Crosstown LRT, implementing Presto on the TTC, launching the Union Pearson Express, and expanding the Georgetown rail corridor to vastly increase GO Transit service.

Rail| March 21, 2017

TTC says bus, streetcar safety improvements saving lives

According to a report on the agency’s Safe Service Action Plan, from the start of 2015 to the end of 2016 there were six deadly crashes involving buses or streetcars. In the four years before that, there were 21 fatal collisions.

Security and Safety | November 1, 2016

TTC warns suicide attempts on subway driving employee absenteeism

Toronto's auditor general found the TTC's paid sick leave costs increased to $33.9 million in 2015, an increase of some $1.2 million from the previous year.

Security and Safety | August 17, 2016

Man charged for hopping on subway tracks for Pokémon Go video

Toronto Transit Commission spokesman Brad Ross said Mark Correia, 20, has been charged with unauthorized access on subway tracks, which carries a set fine of $425.

Security and Safety | July 14, 2016

TTC adding app to fight sexual harassing, assault

Agency has had 35 reports of sexual assault through the end of May. There were 56 sexual assault reports for all of 2014 and 67 in 2015.

Accessibility| February 22, 2016

TTC wants to integrate paratransit with regular service

The strategy is meant to stem the unsustainable demand and cost of Wheel-Trans, and free some riders from the constraints of advance booking and restrictions on when they travel.

Rail| January 13, 2016

Suicides decrease on Toronto subway platforms in 2015

Although the transit system has had suicide prevention programs in place since 2011, a TTC spokesperson doesn't attribute the lower number of suicides and attempted suicides in 2015 solely to those initiatives.

Management & Operations| January 27, 2015

TTC unveils 2015 'Customer Charter'

Now in its third year, the charter is designed to track promises and improvements that benefit customers, while holding TTC’s management to account if promises are not kept. The progress against these commitments is reported to the TTC board quarterly and posted on the agency’s website.

Accessibility| April 28, 2014

TTC enhancing accessibility with priority seating

Blue seats will be designated for persons with disabilities, the elderly and expectant mothers. The new seating being introduced first on the system’s new articulated buses and expanded to all vehicles over the next two years.
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