What I found in my public sector roles was that often private sector vendors did not understand how we operated nor how to interface effectively with us as the public agency.
The Case for Outcome-Based Procurement in Transit
Would you buy cash-handling services and dictate to the security firm what type of armored truck and cash counters to use? By the same logic, why would you buy an innovative transit product or platform and mandate how the vendor designs the technology? You likely would not — and why would you?
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