Magazine

January 2007 Issue

Innovative Operator Profile: Pride in Personal Customer Service

Janna Starcic

VIP Tour and Charter Bus Co. in Portland, Maine, opened its doors for business in 1985 with one vehicle, a 1953 GMC 4104.

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Innovative Operator Profile: Pride in Personal Customer Service
Motorcoach| May 14, 2013

Innovative Operator Profile: Pride in Personal Customer Service

VIP Tour and Charter Bus Co. in Portland, Maine, opened its doors for business in 1985 with one vehicle, a 1953 GMC 4104.
Innovative Operator Profile: Evolution of an Operation
Motorcoach| May 14, 2013

Innovative Operator Profile: Evolution of an Operation

Robert Swarthout Sr. was the owner of a Texaco gas station when he was approached by a local bus company that wanted to park its vehicles in the area adjacent to the station. In exchange, the company would buy its gas from the station.
Innovative Operator Profile: Professionalism is Cornerstone of Success
Motorcoach| May 14, 2013

Innovative Operator Profile: Professionalism is Cornerstone of Success

Silver State Trailways President Tony Fiorini believes that the charter bus industry is a business of relationships; the better relationship you build with the customer, the more business you’re going to get and the better you’ll get at it as a result.
Innovative Operator Profile: Staying on Top of Technology
Motorcoach| May 14, 2013

Innovative Operator Profile: Staying on Top of Technology

As customers become more and more comfortable with using the Internet to purchase goods or plan vacations, businesses have had to step up to the plate to ensure that they won’t be left behind.
Innovative Operator Profile: Thriving in Katrina's Wake
Motorcoach| May 8, 2013

Innovative Operator Profile: Thriving in Katrina's Wake

Louisiana Coaches Trailways, Marrero, La.
Innovative Operator Profile: Customer Satisfaction is Paramount
Motorcoach| May 8, 2013

Innovative Operator Profile: Customer Satisfaction is Paramount

In order to satisfy customer needs, a motorcoach operator must wear many hats. David Beagle, vice president of transportation at Holland America Tours, knows firsthand what it means to wear many hats.
Innovative Operator Profile: Setting Sights High for Customers
Motorcoach| May 8, 2013

Innovative Operator Profile: Setting Sights High for Customers

Gray Line West, Vancouver, B.C.
Innovative Operator Profile: Expansion Efforts in Effect
Motorcoach| May 7, 2013

Innovative Operator Profile: Expansion Efforts in Effect

People from all over the world come to Florida, so Brian Scott, vice president of Escot Bus Lines, has to think far beyond his Tampa-Orlando service area.
Innovative Operator Profile: Catering to the Elite Crowd
Motorcoach| April 25, 2013

Innovative Operator Profile: Catering to the Elite Crowd

Standing out amid the glitz and glamour that is Las Vegas can be quite a challenge, but AWG Charter Services sets itself apart by catering to an exclusive clientele with its fleet of high-end vehicles.
Innovative Operator Profile: Image Built on Scottish Heritage
Motorcoach| April 25, 2013

Innovative Operator Profile: Image Built on Scottish Heritage

Wanting to develop a unique company image, Halifax, Nova Scotia-based Ambassatours played off of the region’s Celtic culture — Nova Scotia is Latin for New Scotland.
Management & Operations| January 16, 2007

METRO's 10 Innovative Motorcoach Operators for 2007

Representing a diverse geographical cross-section, this year's standout motorcoach operators show us how they take advantage of technology to boost their marketability, reduce operational costs and improve customer service.
Management & Operations| January 16, 2007

Business Looking Up For METRO's Top 50 Motorcoach Operators

Nearly 90% of respondents reported boosts in revenue for 2006, with driver recruitment and retention remaining the greatest challenge. Coach USA Inc. retains the No. 1 spot for the second consecutive year, with its fleet of 2,200 vehicles.
Management & Operations| January 12, 2007

Riding the wave

The motorcoach industry had plenty of success in 2006, now its time to capitalize on that momentum.
8 Myths About Video Surveillance Systems
Management & Operations| January 12, 2007

8 Myths About Video Surveillance Systems

Technological advances have helped to conquer operational and equipment deficiencies. Improvements in reliability, image quality and data retrieval are among the advances.
What Does the Future Hold for Rail Transit Public-Private Partnerships?
Management & Operations| January 12, 2007

What Does the Future Hold for Rail Transit Public-Private Partnerships?

With increasingly fierce competition for a limited pool of government funding for transportation projects, transit agencies are turning to the private sector for outsourcing, innovative contracting and financing, to see rail projects realized.
BusCon Brings New Things to Light
Accessibility| January 12, 2007

BusCon Brings New Things to Light

An array of new products, including a full line of commercial buses, is put on display at the 2006 trade show in Chicago. Meanwhile, the conference disseminates knowledge on a wide variety of subjects.
New Chief Brings Entrepreneurial Spirit to the FTA
Management & Operations| January 12, 2007

New Chief Brings Entrepreneurial Spirit to the FTA

James Simpson says he wants to create a "hybrid organization" that marries best practices from the private and public sectors. He also says his position includes a secondary title, Chief Complaint Officer.
Management & Operations| January 11, 2007

Beaten by a nose

San Francisco MTA pulls plug on ill-conceived advertising campaign.
Rail| January 11, 2007

Fatal rail incidents spur changes

The deaths of two WMATA track inspectors cause agency to make procedural changes.
Management & Operations| January 11, 2007

Cummins ready for EPA '07 emission standards deadline

Company demonstrates preparedness to meet new guidelines.

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