MAY 2010

COVER STORY
 
Oahu Transit: Delivering Friendly Customer Service on the Island
By Alex Roman, Managing Editor

Charged with perpetuating the spirit of the island, the agency known as TheBus, promotes 'the feeling of Aloha' to grow and maintain its ridership, while instituting programs to protect the environment. Two buses in its fleet recently hit the million-mile mark.



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Features

Top-Notch Vehicle Maintenance Programs Help Transit Agencies Excel

Saddled with budget issues, many maintenance departments are asked to find ways to be more efficient. METRO looks at some agencies from around the nation that are stepping up to the challenge through reorganization, training, preventive maintenance and using new software systems.



Transit Systems Target Rail Safety

With the upcoming 2015 deadline for installation, positive train control systems are a main focus for rail operators. Train car technologies that reduce passenger injuries in a collision and other security systems are also in the works.



Paying The Price For Going Rogue

In light of recent motorcoach collisions caused by unsafe operators, federal agencies and one state in particular are concentrating their efforts to get the bad guys off the road.

New Flyer Ensures Operational Excellence with New Initiatives

The multi-faceted program includes implementation of a 5S concept where workstations have been reorganized and cleaned up for better efficiency, while a new interactive tracking tool allows employees to capture, track, measure and communicate installation statuses.



Providers Seek to Maximize Paratransit Efficiency, Cut Costs

As economic pressures continue to affect transit agencies, some are raising fares and initiating service cuts to keep budgets in line. In many regions, paratransit passengers face the greatest impact from service cuts as most rely on those services as a low-cost mode of transportation.

DEPARTMENTS

Toronto set to launch 'Fitness for Duty' program in August

Toronto Transit Commission's new "Fitness for Duty" program will include improved procedures for investigating policy violations, such as testing for drugs and alcohol, and will address the issue of extreme fatigue.



L.A. Metro conducts safety crackdown on Blue Line

On March 24, officers from the Los Angeles Sheriff's Department and the Los Angeles Police Department wrote citations to motorists and pedestrians who ignored safety warnings near the Blue Line in downtown L.A.



Longtime Gillig exec Macleod retires

Post-retirement, Macleod plans on spending more time with family and friends as well as going on a tour of the national parks.



Fatal stabbing shows gaps in NYC subway surveillance

The MTA is still planning to activate 2,043 not-yet-operational cameras installed by Lockheed Martin Corp. Of those, 910 will be operational in June.

Funding issues must be resolved

If both Congressional parties and the president want to see the U.S. take steps toward a more competitive economy in the global marketplace, it must help create this new economy



Cashless tolling offers U.S. cities weapon against urban congestion

Jack Finn is national director of toll services for HNTB Corp.



L.A.'s proposal: a model for U.S. projects?

Mayor Antonio Villaraigosa, shown at a press event at the Los Angeles City Hall, wants the federal government to loan directly, or guarantee private sector loans, to the county's Metropolitan Transportation Authority to the tune of $8.8 billion.

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