The commuter service began running multi-level Bombardier railcars with more seating capacity, introduced bike cars, and expanded operation to weekends and holidays.
As I write this, another annual Infrastructure Week recognition has just passed in Washington, D.C., yet it doesn’t seem to matter. If anything, this year’s publicity was even less than last year’s.
Some “best practices” that every company should implement include “engineering an experience” for customers, using email marketing data, developing a responsive website and investing in a social media presence.
As more agencies shift from a traditional bus-only model to a multimodal system to cut costs and expand services, contractors
are helping them adapt and grow with these new changes.
An in-depth look at the recently completed Kansas City Streetcar, Denver RTD’s first commuter rail line and L.A. Metro’s $1 billion Gold Line extension, as well as Metra’s implementation of a federal program to improve safety.
While the need for more transportation options continues to grow, taking advantage of streamlined project initiatives and alternative-funding models will be key. Also important is grooming future leaders as the aging workforce moves toward retirement.
To stem revenue losses from passengers not paying fares, two transit agencies are implementing new solutions to limit, and hopefully, eliminate fare evaders on their rail systems.