AUGUST 2013

COVER STORY
 
2013 Paratransit Survey: Operators Continue to Grapple with Funding, Demand, Retention
By Nicole Schlosser, senior editor

Forty percent cite these factors as their top daily obstacles. Meanwhile, ridership continues to rise, with two-thirds of operators reporting increases.



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Features

Temsa Vehicles Bring Smoother, Quieter Rides to U.S. Market

CH Bus Sales, the exclusive distributor of the Turkish vehicle manufacturer’s 30-foot and 35-foot models, is helping to accommodate the trend toward smaller charter and tour groups.



Light Rail Ridership Growth Spurs Minneapolis' Metro Transit to Expand Services

The agency is set to move forward with several projects, including the recently opened BRT system, an 11-mile light rail system set to launch in mid-2014, and an ambitious decade-long project that will convert Metro’s highest ridership bus routes into rapid bus service corridors.



Q&A With Metro Transit GM Brian Lamb

Was named GM of Metro Transit in 2004. Today, Lamb oversees a bus and rail system with nearly 2,800 employees who operate two rail lines and nearly 900 buses on 125 routes.



5 Keys to Attracting, Hiring and Retaining Quality Motorcoach Drivers

With the market picking up and the current workforce aging, many operators are looking to fill several positions at a time. Knowing the type of people you want to attract and having a thorough interview process are keys to landing the right candidate.



Enhancing Paratransit Operator Customer Service Skills

Providing good customer service in a paratransit environment is about understanding and respecting people with disabilities as people and customers first. Bringing in the customer’s perspective by including customers with disabilities on panels or advisory boards is a recommended practice.

Veolia's IntelliRide Brings Tech Game-Changer to Paratransit

Tablet use is not only rising in the general public, paratransit and human service transportation are also taking advantage of the convenience of the mobile devices.



Taxis: Paratransit's Valuable Partner

Access Services has used several taxi companies over the years, each meeting its standards for driver training, a background in sensitivity to working with customers with disabilities, and maintenance and upkeep of the vehicles.



Safety for Operators and Pedestrians

Operators can help make the streets safe for all by being more aware of pedestrians and proceeding with caution.



Not the Usual Suspects: Transit Expands Its List of Partners

As funding from state and federal agencies continues to be more difficult to secure, local transit systems have found a variety of new partners that not only help pay for new hours of service, but can also provide opportunities for transit agencies to restructure service in parts of the community.



Today's Transit Shelters Include Modern Trends, Traditional Looks

Some new products being incorporated into designs are security cameras and two-way audio, as well as improvement in custom branding glass and LED illuminations.

DEPARTMENTS

San Francisco Proposal Allows Muni, Private Carriers to Share Stops

By creating a pre-approved network of shared bus stops, SFMTA would be allowed to prevent private carriers from using Muni stops that have high frequencies, as well as those that are simply not long enough to share without creating additional traffic congestion.

Toronto Transit Continues Award-Winning Suicide Prevention Program

The Crisis Link advertisement campaign in subway cars and on platforms aims to remove the stigma around mental health issues and encourages people contemplating suicide to reach out for help without feeling embarrassed or ashamed.

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White Papers

Factors in Transit Bus Ramp Slope and Wheelchair-Seated Passenger Safety Nearly 3 million U.S. adults are wheelchair or scooter users1, and as the population ages this number is expected to rise. Many wheelchair users rely upon public transportation to access work, medical care, school and social activities.

Mass Transit Capital Planning An overview of the world-class best practices for assessing, prioritizing, and funding capital projects to optimize resources and align with the organization’s most critical immediate and long-term goals.

The Benefits of Door-to-Door Service in ADA Complementary Paratransit Many U.S. transit agencies continue to struggle with the quality of ADA service, the costs, and the difficulties encountered in contracting the service, which is the method of choice for a significant majority of agencies. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.

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