Management & Operations

N.J. Transit unveils customer service initiatives

Posted on April 16, 2003

New Jersey Transit (NJT) implemented initiatives designed to reduce customer frustration and put customer needs at the forefront of the corporation's day-to-day decision making. The recommendations were made by the agency's customer service task force, which was created last year as part of NJT Executive Director George Warrington's "Back to Basics" initiative. Warrington said that the actions will affect virtually every aspect of customer interface with the transit system and will improve communications, increase parking, simplify ticketing, ease boarding and deliver a superior onboard experience for customers. Some examples of changes now being implemented are: relaxing ID requirements for senior citizens; expanding student bus ticketing; installing state-of-the-art signage at key locations; establishing a customer service office at the Port Authority Bus Terminal; commencing online monthly pass sales; and ongoing Website improvements to make it more user friendly. Examples of long-term improvements include changing the current employee recruitment and hiring process. Read more on the changes at www.njtransit.com

View comments or post a comment on this story. (0 Comments)

More News

Fake MTA account suspended by Twitter after tweet goes viral

The tweet, which announced delays on the “1,2,3,4,5,6,7,A,C,E,B,D,F,M,J,Z,N,Q,R,W, and G” trains, earned at least 3,000 retweets.

NJ TRANSIT launches customer-focused communications initiative

The effort focuses on addressing customer needs, providing more timely information, and improving all customer touchpoints.

Tolar begins 4th phase of Kauai passenger shelter project

The designs embrace the aloha island spirit by integrating sugar cane patterns and a tropical forest-green paint scheme.

Freedman's 10-month road show logs 45,000 miles

Combining product and safety education with promotional opportunities, the “Show On The GO" was Freedman’s third tour in three years.

VTA Fills Vacant Positions by 'Growing Their Own'

Six new Overhead Line workers just graduated from a two-year apprenticeship program with flying colors.  

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation