Management & Operations

N.Y. MTA seeks e-mail, text alert provider

Posted on November 7, 2007

New York's Metropolitan Transportation Authority (MTA) released a competitive procurement for a system that will provide e-mail and text messaging service alerts to its customers.  


The MTA, which hopes to begin providing the service by the spring of 2008, will use the alert system to notify customers of any events that might disrupt their normal travel.  


The proposed system would send text messages or e-mails to customers' designated e-mail accounts, cell phones, PDAs and other similar communications devices — in as close to real-time as possible. Such messages would include notification of planned service disruptions, including scheduled track work that might result in weekend delays or alternate train routing, as well as unplanned disruptions resulting from fires, storms, flooding or other emergency conditions.  


"The flooding on August 8 made it clear that timely text and email alerts are necessary...It will no doubt be the largest such customer service alert system in the nation," said Elliot G. Sander, MTA executive director and CEO.  


Over time, the MTA anticipates up to one million subscribers to this service, a number which cannot be handled with in-house technology. This system will also serve the purpose of integrating several separate MTA operating agency-specific systems to allow customers to do one-stop registration for a number of services.

View comments or post a comment on this story. (0 Comments)

More News

SacRT, TransLoc to expand microtransit pilot project

The agency implemented the first phase of SmaRT Ride in February and its resounding success was the catalyst for service expansion beginning sooner than anticipated on Monday, April 23.

Americans took 10.1 billion trips on public transportation in 2017

Compared to public transit ridership in 2016, there was a 2.9%  decrease in ridership as bus ridership declined by 4.3%.  

Peer review finds Chicago's transit system ranks high in coverage, efficiency

According to the report, CTA, Pace, and Metra ranked in the top half of their peer groups for 14 of the 16 measures reviewed and in the top three for seven of those measures.

Keolis to operate OCTA's on-demand microtransit pilot

The OC Flex will connect to the OC Bus network and Metrolink commuter rail stations. Passengers will have the ability to hail rides from their phones and track the status of their trips.

Sacramento RT looking to develop 'world class' transit system

The 'SacRT Forward' study will have variety of community involvement components, including two stakeholder meetings, SacRT Board workshops, and nearly a dozen community events where planners will solicit input from current riders and potential riders alike.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close