Management & Operations

Albany, N.Y. taps SPX Genfare for fare collection upgrade

Posted on August 5, 2013

<p><span style=Albany, N.Y.-based Capital District Transportation Authority (CDTA) board of directors approved a resolution to contract with SPX Genfare to provide an upgraded fare collection system. The resolution also includes a contract for equipment and services for the New Fare Collection System (NFCS).

SPX Genfare has successfully advanced CDTA’s fare collection systems since the early 1990s when “Swipers” were introduced and supported a major upgrade to fareboxes in 2003.

The action will update CDTA’s fare collection system with functionality to accommodate contactless smart cards, mobile ticketing, new point of sale terminals, and mobile transaction processors for fixed-route and STAR customers.

Customers will be able to buy fares on their mobile devices and display their payment on screen for validation via a contactless media reader on the bus. For those that choose to use them, it will mean faster boarding times and more flexible payment options for both regular and occasional riders.

The base system is expected to be complete by fall of 2015 with options added on afterward, which will be largely determined by customer feedback. The fare collection system includes a number of innovative features, as well as improvements to CDTA’s business operations. Customer features capable of being incorporated include:

  • Contactless smart cards that provide new features and benefits beyond the Swiper card system.
  • Web-based portals that give customers the ability to “recharge” cards on-demand or through automatic replenishment (similar to EZ-Pass).
  • The ability to purchase fare products on a mobile device along with the ability to use the device as a fare instrument on the bus.
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