Management & Operations

NJ Transit expands mobile ticketing program

Posted on October 21, 2013

As part of the agency’s ongoing effort to improve the overall customer experience, New Jersey Transit (NJ Transit) announced the latest expansion of its mobile ticketing program to include the Morris & Essex lines, as well as the Montclair-Boonton lines. Called MyTix, the program enables customers to purchase and display rail one-way tickets, weekly passes and monthly passes anytime, anywhere, using their smartphones.

NJ Transit first introduced MyTix in April 2013 as a pilot program on the Pascack Valley Line, as well as between Penn Station New York and the Meadowlands Rail Station for special events, to test the functionality of the app and determine the feasibility of expanding it to include other rail lines. In September, MyTix expanded to the Main/Bergen County and Port Jervis lines as part of a gradual systemwide rail rollout of the program, to be completed by the end of the year.

“The continued expansion of MyTix to additional rail lines brings us one step closer to our ultimate goal of putting this technology into the hands of all NJ Transit rail customers,” said Transportation Commissioner and NJ Transit Board Chairman James Simpson.

MyTix is available for free download on any Web-enabled iOS or Android operating system, via the App Store for iOS devices and the Google Play Store for Android devices. To purchase tickets via MyTix, customers must first install the app and then create an account, which will save customers’ profile information and history of ticket purchases for ease of use.

Purchased tickets must be activated prior to boarding the train and displayed to train crews upon request. Customers transferring at Secaucus Junction will need to scan the ticket barcode on the fare gate readers to pass through the gates.

 

MyTix was designed with input from customer focus groups, as well as NJ Transit frontline rail employees and customer service staff.

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