Management & Operations

NJ Transit expands mobile ticketing program

Posted on October 21, 2013

As part of the agency’s ongoing effort to improve the overall customer experience, New Jersey Transit (NJ Transit) announced the latest expansion of its mobile ticketing program to include the Morris & Essex lines, as well as the Montclair-Boonton lines. Called MyTix, the program enables customers to purchase and display rail one-way tickets, weekly passes and monthly passes anytime, anywhere, using their smartphones.

NJ Transit first introduced MyTix in April 2013 as a pilot program on the Pascack Valley Line, as well as between Penn Station New York and the Meadowlands Rail Station for special events, to test the functionality of the app and determine the feasibility of expanding it to include other rail lines. In September, MyTix expanded to the Main/Bergen County and Port Jervis lines as part of a gradual systemwide rail rollout of the program, to be completed by the end of the year.

“The continued expansion of MyTix to additional rail lines brings us one step closer to our ultimate goal of putting this technology into the hands of all NJ Transit rail customers,” said Transportation Commissioner and NJ Transit Board Chairman James Simpson.

MyTix is available for free download on any Web-enabled iOS or Android operating system, via the App Store for iOS devices and the Google Play Store for Android devices. To purchase tickets via MyTix, customers must first install the app and then create an account, which will save customers’ profile information and history of ticket purchases for ease of use.

Purchased tickets must be activated prior to boarding the train and displayed to train crews upon request. Customers transferring at Secaucus Junction will need to scan the ticket barcode on the fare gate readers to pass through the gates.

 

MyTix was designed with input from customer focus groups, as well as NJ Transit frontline rail employees and customer service staff.

View comments or post a comment on this story. (0 Comments)

More News

Minneapolis court rules bus surveillance footage is public

The Metropolitan Council, which oversees Metro Transit, asserted the videos were non-public because they contained "personnel data" that could not be separated from the public portions of the video. The court ordered the Met Council to turn the videos over to KSTP.

AREMA names new executive director/CEO

Elizabeth S. Caruso joined AREMA in early May 1999 and most recently served as AREMA's director, administration. She has many years of experience in administration and customer service and will begin her new position in September.

Denver RTD's workforce program wins FTA grant

WIN will use the grant, part of the FTA’s 2015 Innovative Public Transportation Workforce Development Program, to build on existing strategies to recruit participants from underserved communities and implement a mentorship initiative for other public transportation agencies interested in learning from RTD’s experience.

Ford files patent for autonomous car with reconfigurable seating

According to the patent, the design calls for an automobile capable of operating without the input of a driver and is equipped with seats capable of changing its layout.

Ariz.'s Sun Tran labor strike hits historic mark

Management is working with a federal mediator to schedule a meeting with the union, while only eight routes are operating and the agency offered no weekend service.The strike began August 6, which makes it the longest strike in recent history.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close