Management & Operations

Keolis begins operating MBTA's commuter rail lines

Posted on July 1, 2014

At the stroke of midnight, Keolis Commuter Services officially began operating the Massachusetts Bay Transportation Authority's 14 commuter rail lines with a pledge to increase on-time performance and improve safety, cleanliness and customer service.

In January 2014, Keolis Commuter Services, part of Keolis North America, won a highly competitive bid for the $2.6 billion, eight-year contract to operate and maintain MBTA's commuter rail service, which is the fifth busiest in the nation, serving 127,000 passengers daily.

MBTA CEO/GM Beverly Scott pictured with Eric Asselin, executive VP/GM for Keolis North America to her left.
MBTA CEO/GM Beverly Scott pictured with Eric Asselin, executive VP/GM for Keolis North America to her left.
"This is a momentous day for Keolis, our passengers and the communities we will serve,” said Eric Asselin, executive VP/GM for Keolis North America. "From customer service to on-time performance, we pride ourselves in how we are always ‘thinking like a passenger’ in everything we do. With the commitment of our employees and the input of our passengers, we are dedicated to making one of the nation’s preeminent commuter rail services even better.”

RELATED: Keolis names new MBTA safety compliance officer

Keolis officials said passengers will begin to see changes designed to improve their travel experience almost immediately, among them the launch of a staffed customer service center that will be open seven days a week to provide assistance to customers. Passengers will also be encouraged to share suggestions or concerns via a dedicated customer service Twitter account @MBTA_CR and on Facebook.

Other improvements will include freshly cleaned trains and stations, new signage, and repairs to damaged seats. New pocket timetables, featuring larger, easier-to-read system maps, are distributing today at the major stations.

Keolis will also be introducing the first official MBTA Commuter Rail app which is designed to make it easier for passengers to plan their journey. The first version of the app was released today and is free and available for download for both Apple and Android devices. An enhanced version will be released this fall, providing real-time information about commuter rail travel times, a place to register lost or found items in trains and stations and other features designed to enhance the passenger experience.

View comments or post a comment on this story. (0 Comments)

More News

SORTA to sell advertising to pay for bus benches

In a separate ordinance, the city agreed to stop removing currently illegal benches at some stops unless they are unsafe.

Future for connected cars is promising, obstacles remain: study

Obstacles include privacy and security concerns, to a lack of infrastructure and the need for a legislative framework.

Caltrain begins courtesy campaign via social media

The campaign, called “Caltrain Manners,” is the result of a recent online survey, where passengers were asked what annoyed them most about their fellow riders. Caltrain tallied the results to determine the three worst passenger gaffes.

Sacramento RT receives state certification for bus apprenticeship program

Having trained and qualified mechanics is critical to RT’s mission of providing reliable bus service to the Sacramento region.

Community Transit programs removed 370K drive-alone trips in 2016

Choice Connections and Curb the Congestion target large employers and most-congested corridors, and recognize individuals who use transportation options.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close