Management & Operations

Keolis begins operating MBTA's commuter rail lines

Posted on July 1, 2014

At the stroke of midnight, Keolis Commuter Services officially began operating the Massachusetts Bay Transportation Authority's 14 commuter rail lines with a pledge to increase on-time performance and improve safety, cleanliness and customer service.

In January 2014, Keolis Commuter Services, part of Keolis North America, won a highly competitive bid for the $2.6 billion, eight-year contract to operate and maintain MBTA's commuter rail service, which is the fifth busiest in the nation, serving 127,000 passengers daily.

MBTA CEO/GM Beverly Scott pictured with Eric Asselin, executive VP/GM for Keolis North America to her left.
MBTA CEO/GM Beverly Scott pictured with Eric Asselin, executive VP/GM for Keolis North America to her left.
"This is a momentous day for Keolis, our passengers and the communities we will serve,” said Eric Asselin, executive VP/GM for Keolis North America. "From customer service to on-time performance, we pride ourselves in how we are always ‘thinking like a passenger’ in everything we do. With the commitment of our employees and the input of our passengers, we are dedicated to making one of the nation’s preeminent commuter rail services even better.”

RELATED: Keolis names new MBTA safety compliance officer

Keolis officials said passengers will begin to see changes designed to improve their travel experience almost immediately, among them the launch of a staffed customer service center that will be open seven days a week to provide assistance to customers. Passengers will also be encouraged to share suggestions or concerns via a dedicated customer service Twitter account @MBTA_CR and on Facebook.

Other improvements will include freshly cleaned trains and stations, new signage, and repairs to damaged seats. New pocket timetables, featuring larger, easier-to-read system maps, are distributing today at the major stations.

Keolis will also be introducing the first official MBTA Commuter Rail app which is designed to make it easier for passengers to plan their journey. The first version of the app was released today and is free and available for download for both Apple and Android devices. An enhanced version will be released this fall, providing real-time information about commuter rail travel times, a place to register lost or found items in trains and stations and other features designed to enhance the passenger experience.

View comments or post a comment on this story. (0 Comments)

More News

Melaniphy resigns as head of APTA

To assure a smooth transition, the Board of Directors has appointed APTA VP – Member Services Richard A. White as acting president/CEO of APTA.

Fla.'s JTA approves transportation center design contract

Pond/Michael Baker will design a multimodal hub, located in Downtown Jacksonville that will integrate key local, regional and intercity service in one location.

KCATA expands Bridj program

The additional service coming on line on May 2 was developed in response to more than 100 trip requests for service from downtown to Hospital Hill and University of Kansas Medical Center.

AC Transit prohibits travel to N.C.

The agency said that N.C.'s so-called "bathroom law" is in direct conflict with its longstanding commitment of access and inclusion to all members of its community.

5 companies form coalition to bring self-driving cars to market quicker

Group includes Google, Ford, Uber, Volvo Cars and Lyft, with former NHTSA chief David Strickland serving as the coalition's counsel and spokesman.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close