Management & Operations

TTC unveils 2015 'Customer Charter'

Posted on January 27, 2015

booledozer
booledozer

The Toronto Transit Commission (TTC) unveiled its 2015 Customer Charter and 38 time-bound commitments that include improved service reliability, increased accessibility, cleaner stations and continued transparency in reporting and explaining delays.

The 2015 Customer Charter is the third released by the TTC and is designed to track promises and improvements that benefit customers, while holding TTC’s management to account if promises are not kept. The progress against these commitments is reported to the TTC board quarterly and posted on the agency’s website.

Some of the commitments on this year’s charter include making its PRESTO smart card payment system available on all streetcars; all-new accessible streetcars on three separate lines, which will also include conveniences like all door boarding and air-conditioning; installing the redesigned TTC system maps at all subway stations and transit shelters; and installing priority seats on 90% of its vehicles.

To view the full charter, click here.

View comments or post a comment on this story. (0 Comments)

More News

Study explores how to attract, retain women in transportation industry

Women accounted for less than 15% of the total transportation workforce in 2017, according to data.

Report says NY MTA misled public for years about subway delays

MTA said "report is more history and politics than news, focusing on rejected practices of the past while glossing over recent reforms."

Tolar receives 3rd consecutive multi-year DART shelter contract

Company has developed a customized SmartPlace™ transit shelter solution that includes real-time passenger information.

MV partners with Latinos in Transit to promote industry diversity

LIT members are public and private sector transportation professionals from across the U.S.

TriMet names new chief operating officer

Sam Desue Jr. brings more than 22 years of public and private transportation experience, including KCATA and Pierce Transit. 

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation