Management & Operations

Australian transport system introduces 'secret shopper' program

Posted on June 16, 2015

Marcus Wong Wongm
Marcus Wong Wongm

MELBOURNE, Australia — Public transport operators are enlisting so-called “mystery travelers” to ride Melbourne trains, trams and buses to report faults and staff misbehavior, The Age reported.

The mystery travelers test everything from ticket office staff knowledge to barrier staff uniform presentation and the level of litter at stations. The program focuses on 81 premium train stations, but workers also board trains to check the quality of electronic displays and announcements. For the full story, click here.

View comments or post a comment on this story. (0 Comments)

More News

New L.A. electric car-share service to provide key links to transit, jobs

By the end of 2018, 100 self-service electric vehicles will be available in 40 locations.

San Francisco MTA issues private transit permit to Chariot

Company must identify safe and legal alternatives for the remaining 9% of their approximately 204 stop locations by the end of August 2018.

SacRT, TransLoc to expand microtransit pilot project

The agency implemented the first phase of SmaRT Ride in February and its resounding success was the catalyst for service expansion beginning sooner than anticipated on Monday, April 23.

Americans took 10.1 billion trips on public transportation in 2017

Compared to public transit ridership in 2016, there was a 2.9%  decrease in ridership as bus ridership declined by 4.3%.  

Peer review finds Chicago's transit system ranks high in coverage, efficiency

According to the report, CTA, Pace, and Metra ranked in the top half of their peer groups for 14 of the 16 measures reviewed and in the top three for seven of those measures.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close