Management & Operations

26 Los Angeles County agencies now on TAP fare payment system

Posted on September 18, 2015

To make transit more economical and convenient for travelers, all 26 regional transportation agencies in Los Angeles County have joined the Los Angeles County Metropolitan Transportation Authority (Metro) and the TAP network to create the largest seamless transportation system in the nation.

The historic milestone signifies that all municipal transit agencies in L.A. County accept TAP as a universal fare media and passengers can transfer to bus or train from any transit provider. Metrolink features a TAP enabled paper ticket and Access Services clients may use their TAP enabled card to ride on participating transit agencies.

Bringing all 26 county agencies, with 3,800 buses, under the TAP umbrella has taken years of negotiations as each city and agency has unique needs.

TAP is a fare collection system featuring a smart card with a computer chip embedded within the plastic card. A new Tap card has an expected life of ten years and can be reloaded and reused.

“TAP is the largest smart-card system in North America with over 23 million transactions and $14.5 million in passes sold every month,” said Metro CEO Phillip A. Washington.

Each transit agency relies on the TAP system for revenue dispersal and GMs of each municipal transit agency needed to be assured that the mammoth undertaking of tracking fares and reimbursement would be accurate.

The Tap website, www.taptogo.net, where riders can buy stored value and passes and apply for reduced fares, has been redesigned and is easier to use. In addition, TAP vending machines have undergone a redesign with colorful screens, animation, photos and a user-friendly navigation bar. Nearly 98% of customers polled like the new simplicity of navigation.

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