Management & Operations

Cubic pilots virtual ticketing agent tech at German rail station

Posted on March 29, 2016

Cubic's NextAgent technology is being tested at Stansted Airport in London, U.K. (pictured).
Cubic's NextAgent technology is being tested at Stansted Airport in London, U.K. (pictured).

Cubic Transportation Systems (CTS) announced the pilot trial of NextAgent, an innovative hybrid between a virtual walk-up ticket office and a ticket vending machine with a video-linked call center, at the central station in Essen, Germany in cooperation with Essener Verkehrs-AG (EVAG). Essen will be the first German city to field trial NextAgent with its regional commuters.

NextAgent delivers the functionality of a staffed ticket office, including vending a comprehensive range of media such as smart cards, magnetic tickets, paper barcodes, e-ticketing and mobile ticketing. NextAgent’s integrated camera and document scanning enables photos and other personal documents to be verified. Live video lets customers see and talk to a customer service representative no matter where that representative is located within the transport system.    

“NextAgent not only supports our operators at peak times, like at the beginning of the month, but also reduces the waiting times for our riders,” said Günter Neuen, director of the EVAG customer management. 

“The Essen field trial for NextAgent is the second trial underway in Europe, as successful testing at the Stansted Airport in London, U.K. with Abellio Greater Anglia commenced in February,” said Roger Crow, executive VP/managing director, CTS Europe. “NextAgent offers great benefits to not only the operators in their proper allocation of staffing requirements, but also to commuters who are more open to user-friendly technologies in public transportation, such as these innovative machines.”

The transport association Verkehrsverbund Rhein-Ruhr and its affiliate Kompetenzcenter Elektronisches Fahrgeldmanagement North Rhine-Westphalia are also supporting the testing of NextAgent in the regional area of Essen.

For the field trial, NextAgent is positioned at the EVAG information point on the first level of Essen central station and will be tested in real-time operation until the end of June 2016.

View comments or post a comment on this story. (0 Comments)

More News

RIPTA selects next CEO

Scott Avedisian, who has served as Mayor of Warwick since 2000, was chair of the RIPTA board from 2012 to 2016.

RATP Dev launches new connected transportation platform

Orbyt combines technology and innovative resources to create one intersected transit eco-system.

USSC expands manufacturing capabilities, forms active seat tech partnership

The company will move operations into a nearly 300,000-square-foot facility in phase one of the expansion to accommodate the need for additional production after a company acquisition.

New L.A. electric car-share service to provide key links to transit, jobs

By the end of 2018, 100 self-service electric vehicles will be available in 40 locations.

San Francisco MTA issues private transit permit to Chariot

Company must identify safe and legal alternatives for the remaining 9% of their approximately 204 stop locations by the end of August 2018.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close