Management & Operations

AC Transit bus operator honored for locating missing boy

Posted on May 12, 2016

The Oakland, Calif.-based Alameda-Contra Costa Transit District's (AC Transit) board of directors presented Bus Operator Ari Megaro with a commendation for actions that "exceeded the deliverance of excellent customer service," on Wednesday.

On April 30, Megaro was driving his bus when he observed a small boy on a foot-powered scooter riding on the sidewalk alongside his Line 12 bus. The child appeared to be alone. Passengers also alerted Megaro that they too noticed the boy several miles back; as some waited to board the Line 12 bus. Sensing a potentially dire situation, Megaro immediately brought his coach to a safe stop then engaged the boy using an exceptionally calm demeanor. In fact, the operator and boy talked about their mutual love of skateboards, which helped gain the boy’s trust, according to the agency.

During the incident, Megaro — employed with AC Transit just 21 months — was not aware that seven-year-old Danny Eichberg has autism. Nor did the operator know that Danny had traveled several miles from his family’s home in Piedmont. At home, Danny’s family had frantically contacted local police and an active search was in full-swing. However, no one imagined Danny had traveled alone to Lake Merritt on his scooter.

"We are incredibly grateful to the AC transit passengers for noticing our son and sharing their concerns with the operator, and to Mr. Megaro for taking the initiative to intervene and ensure his safety,” said Michael Eichberg, Danny's father. “Children on the autism spectrum like Danny are part of our community, and having people who are aware of and on the look-out for them will ultimately make all children safer."

Danny’s parents taught him two vital facts: how to spell his parent’s names and his full address. This was vital to Alameda County Sheriff’s Deputies, who then searched the Eichberg’s on Facebook. After locating his mother’s page, deputies showed the profile picture to the seven year old and were able to make a positive identification.

“Each day our operator’s directly interact with nearly 200,000 riders positively addressing a myriad of customer service situations,” said Michael Hursh, AC Transit’s GM. “In fact, AC Transit Operators perform exceptional acts daily in our community– often under great pressure. Nevertheless, Operator Megaro’s actions were truly exceptional. He embodies the AC Transit Family’s commitment to service and represents the future of AC Transit.”

View comments or post a comment on this story. (0 Comments)

More News

JTA's Ford wins prestigious COMTO award

The Thomas G. Neusom Founders Award is the highest honor bestowed by COMTO. Ford accepted the award at the 46th National Meeting and Training Conference in Detroit.

NJ Transit weighing disciplinary actions for no-show train engineers

It's unclear how many of the cancellations stemmed from engineers exercising a contract provision that allows them to take two days to report for work when schedule changes are made.

National Express Transit acquires Cook DuPage Transportation

Established in 1975 and based in Chicago, CDT operates 275 paratransit vehicles providing more than 80,000 trips per month to PACE users in the Chicago Metropolitan area.

MTA chief weighs food ban on subway after track fire snarls service

A garbage fire crippled subway service along four lines for more than two hours during the peak of Monday’s morning rush hour.

BYD commits to hiring from communities facing significant barriers to employment

In addition to targeting veterans and returning citizens, will also target populations that have historically been excluded from the manufacturing industry, such as women and African-Americans.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close