L.A. Metro Board approves security enhancements on transit
Under the approved proposal, additional staff will be assigned to key hubs, rail stations and parking facilities in addition to safeguarding critical infrastructure.
As part of its strategy on enhancing security and rider experience on the transit system, the Los Angeles County Metropolitan Transportation Authority (Metro) Board of Directors approved a contract to nearly double the amount of contract security officers to deter crime and disorder on the bus and rail system.
The contract award of nearly $82 million to RMI International Inc. will be effective Oct. 1, 2016 through Sept. 30, 2017. Metro’s security staffing plan is multi-layered and comprised of Metro security officers, private sector security officers and state certified law enforcement professionals.
Under the approved proposal, additional staff will be assigned to key hubs, rail stations and parking facilities in addition to safeguarding critical infrastructure. The high-visibility presence augments video surveillance and, in some cases, will patrol 24/7.
“Our security officers serve as the eyes and ears for law enforcement, patrol key areas, and notify law enforcement when required,” said Alex Wiggins, Metro chief systems, security and law enforcement officer.
Wiggins reported that additional security is necessary to support ridership growth, improve rider retention, improve perception of safety by riders and employees, and provide additional resources to first responders.
The company partners with manufacturers such as Kiel Seating, Camira Fabric, and TSI Video, focusing on areas that directly impact both passenger experience and operational performance.
Erin Hockman will officially assume the role on May 7, as current CEO Amanda Wanke departs to take a leadership position with Metro Transit in the Twin Cities.
The survey showed that commute trips still make up the majority of ridership, with most riders boarding 2 to 3 days a week, reflecting hybrid work schedules. Two-thirds of Caltrain riders have access to a car, while 37% of Caltrain riders are considered low-income.
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Today’s riders—and the communities you serve—expect more from public transit. While ADA compliance is required, leading transit agencies know that true accessibility also means delivering dignity, efficiency, and a better rider experience. This whitepaper reveals why forward thinking agencies nationwide choose the Low Floor Frontrunner as their first choice for ADA compliant vehicles—setting a new standard with passenger first design, faster boarding, improved safety, and unmatched operational performance.