Management & Operations

Cubic Clipper Card ops, maintenance contract extended

Posted on July 31, 2017

Photo courtesy AC Transit
Photo courtesy AC Transit

Cubic Transportation Systems (CTS), a business unit of Cubic Corp., announced a contract extension of up to five years from the Metropolitan Transportation Commission (MTC) for operations and maintenance services supporting the regional Clipper® card fare payment system in the San Francisco Bay Area. The extended contract period is from Nov. 2019 to Nov. 2024, and is valued at approximately $25 million per year.

MTC is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. Cubic has been providing services to MTC under a current 10-year services agreement that began when Cubic, in partnership with MTC, launched the Clipper card system to the Bay Area in 2009.

MTC plans to upgrade the Clipper system with new fare technologies, such as mobile payment. According to a recent MTC survey, 93% of customers reported that they are satisfied or very satisfied with the Clipper system and would like the agency to integrate new features to support MTC’s goal of delivering a cost-effective and customer-focused system that supports a modern and seamless travel experience. Cubic’s contract extension will support Clipper through the transition to the next-generation system.

“Maintaining the Clipper system to keep transit riders moving efficiently is our top priority, even as we work on future improvements. Each month, riders use nearly one million Clipper cards and we collect nearly $50 million in fares, so reliability is crucial,” said Carol Kuester, director, MTC Electronic Payments.

Under the contract, Cubic will continue to support MTC and its regional partners for the Clipper system. Cubic operates the customer call center, Clipper card fulfillment and distribution, technical help desk, retail merchant network, and the transit benefits system for employer/employee management of transit subsidies.

Clipper is used by 22 regional transit operators and accounts for more than half of all Bay Area transit trips — approximately 800,000 trips each weekday.

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