By 2020, 49% believe they will use only 1 transportation app: study

Cities globally are facing the challenges of increased demand for integrated transportation services and significant population growth. A forthcoming 23-city, global study^[1] from Xerox shows that citizens have high expectations for transportation innovation in their cities over the next few years. According to the study, by 2020 half of all respondents (49 percent) believe they will have one app for all their transportation needs and 27 percent of respondents believe they will be using a self-driving car.

“Mobility is complicated, infrastructure is complex and widely using driverless technologies by 2020 is likely out of reach,” said Pat Elizondo, senior VP, Global Sales and Marketing, Public Sector, Xerox. “However, there are ways cities can meet constituent innovation demands and show progress in that timeframe, including delivering a single, unified mobility app.”

Xerox debuted its own unique mobility app that is currently piloting in Los Angeles, Denver, Centennial and Bengaluru. The “Go” app captures the universe of transportation options available in a city and computes the quickest, cheapest and most sustainable way to reach a destination.

“Offering sophisticated apps, such as Go LA and Go Denver, opens the door for behavior change among citizens,” said Elizondo. “Even though younger generations are more apt to use public transit, older generations still prefer cars. These types of apps are a great way to get all citizens on board with using alternative modes of transportation, which will ultimately reduce congestion within the city and allow for existing infrastructure to be used more efficiently.”

The “Go” apps are being showcased at Xerox’s stand (#2505) at ITS World Congress in Melbourne, Australia Oct. 10 to 14, 2016, along with a range of other innovations that aim to solve the biggest mobility challenges in cities around the world including:

•        Mobility Companion – a solution to provide travellers with an integrated view of all transportation services available in a region, currently available in Europe; and
•        Xerox Seamless® – a universal mobile payment solution that requires commuters to simply tap and go with their NFC-enabled smartphone.

Xerox executives will also be participating as speakers, organizers or moderators in more than 20 sessions at the Congress on topics ranging from parking to Mobility-as-a-Service to Intelligent Transportation Solutions and the digital city.

Full results from the study will be released in January 2017 from Conduent Incorporated, Xerox’s Post-Separation Business Processing Services Company.