2015 Innovative Operators: Astro Travel and Tours

Posted on January 6, 2015 by Brittni Rubin

Astro Travel and Tours focuses on providing the latest amenities to their customers, which currently includes power outlets at every seat, live television and individual climate control.
Astro Travel and Tours focuses on providing the latest amenities to their customers, which currently includes power outlets at every seat, live television and individual climate control.

Tallahassee, Fla.-based Astro Travel and Tours began in 1970 as a full-service travel agency. However, as the Internet started to boom in the mid-1990’s causing the industry to take a hit, Astro purchased its first motorcoach. The goal was to supplement business by doing local shuttle work. However by 2000, Astro decided to disband its agency and continue on as a charter and tour company. Business is now comprised of 90% charter and 10% tour.

A major component of Astro Travel and Tours’ longstanding success, despite the economic odds, is their methodical and directed business strategy.

“We want to motor along and focus really intently on our geographical area to be the best we can be in that space,” says Matt Brown, Astro’s GM. “We’re not going to rush to guarantee growth or jump into another market and spread ourselves too thin. We hope to steadily do better every year.”

Regionally, senior citizens make up a key demographic, and Brown has found motorcoaches to be a preferred mode of travel.

“Not only are motorcoaches more comfortable, but a four-hour bus ride might be faster than a shorter plane ride, plus security and wait time,” Brown says. “With a bus, the journey and scenery along the way are part of the experience, not just the destination, and there’s the luxury of stopping along the way.”

As well, the company focuses on providing the latest amenities to their customers every year. This includes power outlets at every seat, live television and individual climate control. The oldest buses in its fleet are 2012 models and Astro operates strictly Prevost and Temsa vehicles.

“Other companies buy every year but still retain old motorcoaches,” Brown says. “I can’t disagree from a profit perspective, but our customers and clientele just come to expect newness from Astro, and therefore, it’s part of our business model.”

Astro’s driver retention is high, with some driving with the company since 1970. Brown connects this statistic with equipment status.

“They take so much pride in the type of equipment we put on the road,” Brown says. “That’s their product and their livelihood.”
In 2015, one of the company’s biggest efforts will be a renewed focus on driver training. The management team plans to spend more time detailing expectations and also monitoring on-board vehicles.

This past fall, Astro has implemented Quality Control Riders (QCR).

“QCRs are a group of drivers who really understand what it means to be a motorcoach operator,” Brown says. “In order to properly train our drivers, a QCR goes on the bus with a driver and monitors to make sure they’re doing things the Astro way.”

According to Brown, the idea is that if the company drivers collectively improve, the overall customer service experience will enhance as well.

“I would say we are in the beginning stages of our QCR experiment,” Brown says. “We fully anticipate that this program will have a positive impact on the way our drivers operate within our system.”

View comments or post a comment on this story. (1 Comment)

More News

FMCSA awards grants to train military vets to drive buses, trucks

The current Commercial Motor Vehicle - Operator Safety Training Grant Program awards are projected to go toward training more than 250 people.

FMCSA proposes enhancements to Safety Measurement System's public website

While the Federal Register announcement responds to comments received following the June 29, 2015, notice, no changes will be implemented in the public SMS website display until after completion of the National Academies of Sciences Correlation Study as required by Section 5221 of the FAST Act.

ABA Foundation to double scholarship amounts in 2017

Also announced that all proceeds raised from ABA’s Annual Meeting & Marketplace Live and Silent Auctions will be allocated to the ABAF’s Fund a Future program to fund this scholarship initiative.

C&J Bus Lines installs Flyte Systems to keep real-time updates on airline schedules

C&J Bus Lines, a New England a transportation provider, installed FlyteBoard flight information displays at three of its terminals.

Calif. Governor signs 2 motorcoach safety bills

One bill requires buses designed to carry 39 or more passengers and made after July 1, 2020, to be equipped with emergency lighting that would be automatically activated in the event of a collision.

See More News

Post a Comment

Post Comment

Comments (1)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close