Motorcoach

MCI launches 'Coach Critical' parts program

Posted on March 12, 2012

Motor Coach Industries (MCI) is launching the first-ever "Coach Critical" parts program, which guarantees that parts deemed most essential to coach uptime will be in stock and available to customers experiencing a coach-down situation. MCI guarantees that it will ship the Coach Critical part or a suitable substitute by the next business day, or it will credit 50% of the part price, up to $150, to the customer's account.

MCI's Coach Critical list starts with 1,000 parts and will include 1,500 by June 2012. The list, compiled with the input of operators of MCI coaches and in-house technical experts, includes both high- and low-volume parts, including those that are sometimes hard to come by. MCI has made an investment of $7 million in parts inventory for its new Coach Critical parts program.

MCI has also formed a Coach Down Committee, comprised of parts engineers and technical experts that meet by phone each morning to review any open coach-down customer situations.

Related to its Reliability Driven culture, MCI has enhanced its parts procurement process to make dealing with coach-down parts orders simpler, quicker and more systematic, with more accountability, visibility and urgency across the board.

The Coach Critical parts list can be obtained through an MCI customer service representative. The program is available to private-sector operators who order over the phone and agree to pay for expedited shipping for their emergency order; Web orders do not qualify.

For more information, click here.

 

View comments or post a comment on this story. (0 Comments)

More News

GOGO Charters receives top ranking from USBA

Headquartered in Atlanta, the nationwide motorcoach service provides real-time, online access to thousands of charter buses across North America.

Crowd-powered mobility co. partners with Major League Baseball

Teams confirmed to participate include the Arizona Diamondbacks, Chicago Cubs, Kansas City Royals, Miami Marlins, Milwaukee Brewers, Pittsburgh Pirates, New York Mets, Texas Rangers and Washington Nationals.

CH Bus Sales delivers Temsa TS 45 to Orlando, Fla.

Features on Stylus Transportation Corp.'s coaches include the Cummins/Allison drivetrain, 110-volt plugs, USB ports, Alcoa wheels, and an REI Elite system. Two of the six Temsas are ADA-accessible with a wheelchair lift.

CH Bus Sales delivers Temsa TS 35 to NY

The Niagara Scenic Tours' coaches are equipped with 110-volt plugs, USB ports, Alcoa wheels, a preheater, REI monitors and upright mirrors.

MCI adds service locator option to Emergency Roadside Assistance program

At the same time, MCI added resources to the MCI ERSA call center and enhanced the call routing system.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close