Motorcoach

MCI launches 'Coach Critical' parts program

Posted on March 12, 2012

Motor Coach Industries (MCI) is launching the first-ever "Coach Critical" parts program, which guarantees that parts deemed most essential to coach uptime will be in stock and available to customers experiencing a coach-down situation. MCI guarantees that it will ship the Coach Critical part or a suitable substitute by the next business day, or it will credit 50% of the part price, up to $150, to the customer's account.

MCI's Coach Critical list starts with 1,000 parts and will include 1,500 by June 2012. The list, compiled with the input of operators of MCI coaches and in-house technical experts, includes both high- and low-volume parts, including those that are sometimes hard to come by. MCI has made an investment of $7 million in parts inventory for its new Coach Critical parts program.

MCI has also formed a Coach Down Committee, comprised of parts engineers and technical experts that meet by phone each morning to review any open coach-down customer situations.

Related to its Reliability Driven culture, MCI has enhanced its parts procurement process to make dealing with coach-down parts orders simpler, quicker and more systematic, with more accountability, visibility and urgency across the board.

The Coach Critical parts list can be obtained through an MCI customer service representative. The program is available to private-sector operators who order over the phone and agree to pay for expedited shipping for their emergency order; Web orders do not qualify.

For more information, click here.

 

View comments or post a comment on this story. (0 Comments)

More News

Vandalia Bus Lines named Motorcoach Operator of the Year

The annual award given by METRO Magazine was presented to Dennis Streif, his mother Judy and son Phillip at this year's UMA Expo in Atlanta.

Spanish-based Irizar introduces new motorcoach to the U.S. market

The i6 models on display this week at UMA Expo in Atlanta are available in a height of either 12.23 or 12.89 ft. and have been fully developed to the needs of North American operators, complying with all U.S. DOT requirements and manufactured entirely in the European Union.

American Seating unveiling new Wayfarer prototype at UMA Expo 2016

This year, American Seating is developing a new back option for Wayfarer focused on the private tour and charter market, and will exhibit this Wayfarer-TC prototype at the 2016 UMA Expo.

MCI bringing its reliability-driven vehicles and more to UMA Expo 2016

Will showcase two new 2016 J4500 coaches with a tighter-turning independent front suspension system, new two-door Setra S 417 Top Class and more.

CH Bus Sales delivers 3 Temsa TS 30s to Guam

Turtle Tours’ 36 passenger TS 30 coaches have enhanced features, such as 110-volt plugs and an elite REI audio/video system with three 15-inch monitors.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close