Greyhound launches real-time bus tracking system

Posted on June 16, 2015

Greyhound, the largest provider of intercity bus transportation in North America, announced the launch of BusTracker — a new real-time GPS tracking system that allows customers to see where their bus is, and when it  will arrive at their destination.

Customers can access BusTracker by visiting and searching by schedule number, departure city or arrival city for updates. Automatically updating every one to four minutes, BusTracker pulls data from three tracking systems installed on all of Greyhound’s buses to provide the latest schedule status for customers. For those using a smartphone, BusTracker will be available at the end of June on both Apple and Android devices.

The launch of BusTracker is the company’s latest enhancement designed to improve and personalize customers’ experience following a rollout of several transformational investments, including the completion of the company’s fleet upgrade of more than 1,200 buses. All buses now feature modern amenities, such as free onboard Wi-Fi, power outlets, leather seats, extra legroom and access to OnTouch®, an onboard catalog of destination packages that allows customers to purchase tickets to theatrical events, popular attractions and ground transportation offers. Other features, such as guaranteed seating and $1 fares on Greyhound Express routes, have also reintroduced the brand as an affordable, modern travel option, according to the company.

“We are dedicated to making our customers’ experience with us as simple and as easy as possible. We are excited to launch a system that takes the uncertainty out of bus travel,” said Andy Kaplinsky, chief commercial officer, Greyhound Lines Inc. “With BusTracker, our customers can relax and enjoy their trip with bus status information at their fingertips.”

In celebrating its 100th anniversary last year, Greyhound launched a multi-city Centennial Tour to broadly showcase its latest advancements. In order to continue this momentum, Greyhound continues to further develop its technology solutions and make improvements that will result in a better experience for travelers.

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