Motorcoach

MCI forms design engineering field support team

Posted on April 11, 2016

Motor Coach Industries (MCI), a subsidiary of New Flyer Industries Inc., announced a new Design Engineering Field Support Team to provide enhanced customer care in the field. The new team will support MCI Technical Solutions Managers (TSMs) to troubleshoot field issues and streamline solutions.

TSMs, part of MCI’s aftermarket group, are regionally assigned to coach customers to provide technical expertise and handle a range of field matters. The new DEFS Team will work with MCI’s TSMs on issues that require further expertise and to accommodate special engineering requests.

“The new team has two benefits — first, it better serves our customers,” said J.P. Pelletier, MCI executive director, design engineering. “Second, it provides a straight line to product improvements at the factory level because we’ll spot these production opportunities before future deliveries.”

Pelletier explained that the team will be “focused full-time on resolving field issues brought to their attention through the TSMs and MCI’s Issue Resolution Process. Any field issue requiring an in-depth solution or a design change will be channeled to the Design Engineering Field Support Team.”

Michael Mi, lead electrical engineer who reports to Pelletier, will take on the additional responsibility of Field Support/Service, leading the DEFS Team, and will be supported by engineers with expertise in electrical systems and coach programming; ride and drive systems; and interior and exterior components.

“This senior-level team’s combined experience in coach and vehicle design is a tremendous asset to the way we manage field projects,” said Pelletier. “The move will enhance our response time and our Reliability Driven goal of building coaches with automotive quality while providing our customers fast, expert care.”

All together, MCI has 26 Technical Solution Managers, with 15 dedicated to exclusively to private sector operators in the U.S. and Canada.

View comments or post a comment on this story. (0 Comments)

More News

Ohio's Cardinal Transportation adds 2 Van Hool TX45s

Both new 56 passenger Van Hool TX45s are equipped with Detroit Diesel DD13, 450 HP engines and Allison B500 (Gen5) six-speed automatic transmissions, and feature Amaya A2TEN leather seats with fabric inserts and three-point seat belts.

ABA, UMA first joint Congressional 'Fly-in' a success

Overall, 116 members from both organizations met with more than 150 congressional offices.

Europe's FlixBus inaugurates 1st 100% electric long-distance bus line

Company is also planning to expand to the U.S. as FlixBus USA.

Trailways honors 'Outstanding Motorcoach Drivers of the Year'

The awardees were from Alabama, Maryland and New York.

Bus crash kills 15 Canadian junior hockey players

Police said it was too early to discuss the cause of the crash, and that an investigation was underway.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close