Motorcoach

IMG partners with int'l tour group for customer service training

Posted on September 28, 2017

The International Motorcoach Group (IMG) formed a partnership with the International Tour Management Institute (ITMI). The objective of the partnership is to give all IMG members an opportunity to receive ITMI training in customer service excellence at exclusive IMG discounts.

“IMG is proud to launch this new training partnership with ITMI,” states Bronwyn Wilson, president of IMG. “We value the opportunity to utilize ITMI’s extensive experience in the tour and travel industry, to offer their exceptional customer service training for our members.”

“While all drivers receive continuous safety and driving skills training, we have recognized that there is an opportunity to teach the effective handling of people related issues to increase professional behavior,” says Ted Bravos, CEO of ITMI. “The ITMI training helps the driver identify areas for enhancement such as understanding the psychology of group travel, the critical nature of the drivers’ interpersonal communication and problem-solving skills, maintaining a positive attitude, and keeping their cool.”

The training will also help build brand recognition, increase driver morale and retention, and give tips for handling the challenges on the road and long-distance travel.

For over 40 years, ITMI has been a leader in the training and certification of travel and tourism professionals. For the past decade, ITMI has also developed and delivered customized training and certification for motorcoach drivers.

For more information about the IMG training, click here.

View comments or post a comment on this story. (0 Comments)

More News

Ohio's Cardinal Transportation adds 2 Van Hool TX45s

Both new 56 passenger Van Hool TX45s are equipped with Detroit Diesel DD13, 450 HP engines and Allison B500 (Gen5) six-speed automatic transmissions, and feature Amaya A2TEN leather seats with fabric inserts and three-point seat belts.

ABA, UMA first joint Congressional 'Fly-in' a success

Overall, 116 members from both organizations met with more than 150 congressional offices.

Europe's FlixBus inaugurates 1st 100% electric long-distance bus line

Company is also planning to expand to the U.S. as FlixBus USA.

Trailways honors 'Outstanding Motorcoach Drivers of the Year'

The awardees were from Alabama, Maryland and New York.

Bus crash kills 15 Canadian junior hockey players

Police said it was too early to discuss the cause of the crash, and that an investigation was underway.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close