Motorcoach

IMG partners with int'l tour group for customer service training

Posted on September 28, 2017

The International Motorcoach Group (IMG) formed a partnership with the International Tour Management Institute (ITMI). The objective of the partnership is to give all IMG members an opportunity to receive ITMI training in customer service excellence at exclusive IMG discounts.

“IMG is proud to launch this new training partnership with ITMI,” states Bronwyn Wilson, president of IMG. “We value the opportunity to utilize ITMI’s extensive experience in the tour and travel industry, to offer their exceptional customer service training for our members.”

“While all drivers receive continuous safety and driving skills training, we have recognized that there is an opportunity to teach the effective handling of people related issues to increase professional behavior,” says Ted Bravos, CEO of ITMI. “The ITMI training helps the driver identify areas for enhancement such as understanding the psychology of group travel, the critical nature of the drivers’ interpersonal communication and problem-solving skills, maintaining a positive attitude, and keeping their cool.”

The training will also help build brand recognition, increase driver morale and retention, and give tips for handling the challenges on the road and long-distance travel.

For over 40 years, ITMI has been a leader in the training and certification of travel and tourism professionals. For the past decade, ITMI has also developed and delivered customized training and certification for motorcoach drivers.

For more information about the IMG training, click here.

View comments or post a comment on this story. (0 Comments)

More News

DATTCO operator named Conn.'s Motorcoach Driver of the Year

John Davis’ career as a motorcoach operator spans more than three decades and over three million miles driven.

Dean Trailways adds 2 Van Hool CX45s

The coaches are equipped with Cummins engines, Wi-Fi, satellite TV, and outlets with USB ports.

Tenn.'s Premier Transportation adds 6 new Van Hools

Order includes three CX35 and two CX45 models, as well as one TX model with in-seat audio.

Prevost names new coach regional sales manager

Dale Paziuk joined Prevost in 1999, beginning as a field service representative serving the Northwest, will serve in Western Canada and Northwestern U.S..

Crowdsourced tech company, OurBus, expanding in Northeast

New route will connect Washington, D.C; Philadelphia; Allentown, Pa.; and Binghamton and Ithaca, N.Y., effective September 21.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation